Expedited Enrollment Experience Manager at Justworks

| Greater NYC Area
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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who you are

This job is interdisciplinary - a mix of strategy, marketing, operations, and sales enablement to identify where prospects encounter friction in the sales process, increase prospect engagement, and improve the prospect experience. You will become an expert on the prospect experience for Justworks’ smallest businesses (2-10 employees), analyze conversion metrics and common questions prospects have, and propose and implement new strategies, materials, and processes to increase prospect conversion rates, reduce prospects’ questions, and improve the overall prospect experience.  You will be relied on to identify and implement new in-product copy, nudge campaigns, materials, trainings, and internal process changes to bring more prospects through the sales process faster and streamline prospect engagement to position the team to efficiently scale. 

This is an excellent opportunity to gain a deep understanding of our sales, marketing, and support strategy, processes, and operational structure on a highly cross-functional team.

What you’ll do
  • Become an expert on the Expedited Enrollment experience, which includes building expertise around our platform functionality and processes used to bring prospects onto Justworks 
  • Lead research to identify the top points of friction in the Expedited Enrollment prospect experience and the various prospect personas who are getting stuck in Expedited Enrollment 
  • Develop and implement various operational and marketing solutions including new in-product language, email nudges for idle accounts, and new prospect-facing materials to address existing frictions and drop off in the sales process to yield improvements in overall conversion metrics 
  • Roll out updated initiatives to the rest of the Expedited Enrollment team
  • Cultivate relationships across other teams at Justworks to implement updates to the Expedited Enrollment experience 
  • Analyze reporting across multiple systems including Salesforce and our internal platform 
  • Understand the value propositions of Justworks and adapt messaging to align with Justworks’ brand and tone
  • Embody the Justworks brand and be an advocate for Self Service customers
  • Share customer feedback with your team and with other teams when appropriate
  • Partner closely with internal teams including Business Operations, Marketing, Customer Support, and Sales and respond to changing market conditions 
  • Other duties as needed based on department and/or organizational needs.
Qualifications
  • 5+ years of relevant professional experience required (strategy, marketing, operations, and sales enablement, etc.) 
  • Proven strategic agility, ability to succeed in a fast-paced, continuously-evolving environment
  • Can communicate clearly and concisely, especially when it comes to complicated topics 
  • Excellent written and verbal communication skills, including presentation skills
  • Strong project management skills and experience managing cross-functional relationships and priorities
  • Strong technical skills with the ability and the knowledge to use a variety of techniques to achieve objectives and goals
  • Can organize and prioritize assigned workload and ability to see where optimization through automation or process changes is possible
  • Proficiency with data analysis and synthesizing insights 
  • Ability to develop and implement messaging aligned with Justworks’ brand and tone in prospect communications 
  • Ability to train and motivate others on new initiatives and updates as needed
  • Fast learner regarding Justworks domains quickly (benefits, payments, health insurance, HR, etc) as well as be aware of industry trends, and competition
  • Possess a genuine desire to help small businesses and to evangelize the Justworks product
  • Have a knack for coming up with creative solutions to any problems you face
  • Enjoy entrepreneurial environments and the opportunity to build something meaningful
Diversity at Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. 

Our DEI Commitment

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM

Location

All positions are based at Justworks’ new headquarters at 55 Water Street, located in downtown NYC overlooking the East River and Brooklyn Bridge.

What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with Nonprofits
Through Partnerworks, our team provides learning and development, recruitment, and networking opportunities to groups that are typically underrepresented in our industry.
Friends outside of work
Get to know your colleagues and make new friends during outings to local NYC events, our annual summer camp retreat, and monthly random lunches.
Eat lunch together
Monthly random lunches help us all take some time out to meet people from across the company.
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Unconscious bias training
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Justworks employees can contribute up to $2,500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer weekly onsite yoga and meditation classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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