About Ceros

Ceros is an experiential platform that empowers the creation of bespoke, immersive digital experiences without code. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom microsites to immersive interactive webpages, you can build it with Ceros. Publish and update live content and instantly embed it into your site or social media platforms such as Pinterest or Snapchat. Join us and be part of the movement to enable everyone to create experiences that matter.

Our customers include some of the world’s leading brands, such as Mashable, Bloomberg, Red Bull, United Airlines, and AIG.

We are well-funded and institutionally-backed by prominent investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

The Role 

Lead and manage a team of strategists responsible for driving customer adoption through strategic efforts. This role reports to the Director, Strategy & Consulting. It collaborates closely with the entire Customer Success team. 

Key Responsibilities

• Coach, manage and provide feedback to team members on a consistent basis
• Onboard and train team members
• Set quarterly goals with team members
• Collaborate with Director of Strategy on team vision and structure
• Maintain strong relationships with CSM directors
• Manage content calendar for Strategists (articles, webinars, events, etc)
• Coordinate with other internal teams (Marketing, Enablement, Sales) to ensure smooth collaboration
• Drive the impact and quality of the customers’ experience while working with Ceros
• Oversee and craft collateral that demonstrates the team’s expertise and service offerings
• Develop and implement new processes to increase efficiencies and effectiveness
• Oversee PROs strategy efforts as it relates to customer projects
• Consistently stay up to date on industry developments
  

As Manager, Strategy you must have:

• 7+ years of experience, including at least 3 years of direct customer success experience
• 2+ years management experience
• Clear and concise communication with the ability to talk to individuals of all job levels
• Passion for doing quality work 
• Innate curiosity
• Excellent presentation skills
• Ability to juggle and prioritize among multiple tasks
• Proven examples of the ability to successfully manage multiple projects with diverse stakeholders
• Fluency in both consumer and B2B marketing across a wide range of industries and what it takes to stand out and service them.
• Strong understanding of the digital workflow, especially as it relates to content strategy and user experience design
• Experience with Hubspot is a plus

What we’re looking for from the heart

• Passion, enthusiasm, energy, humor, team player mentality and the ability to convey this through communication and presentation skills.
• An unwavering commitment to professionalism and delivering the best possible experience for our team and customers.
• Intellectually curious - you want to understand everything about yourself, your team, our customers & the business.
• Comfortable working in a complex and ever-changing environment 
• Empathy and vulnerability – lead with emotional intelligence to build relationships with your direct reports and the broader Pros team.

Key things to know

• This is a remote-first role with the ability to work on east coast time; travel periodically to our NY offices and visit clients
• We want you to start ASAP

Benefits

• Competitive Salary
• Stock options
• Premium health insurance
• 401K match
• Paid parental leave
• Unlimited vacation days
• Wellness Fridays (Half Day Fridays)
• Excellent gear (Macbook Pro, external monitor, etc.)
• Stipend for the home office set up
• Growth and Learning opportunities within the company
• Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.