About Ceros

Ceros is an experiential platform that empowers the creation of bespoke, immersive digital experiences without code. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom microsites to immersive interactive webpages, you can build it with Ceros. Publish and update live content and instantly embed it into your site or social media platforms such as Pinterest or Snapchat. Join us and be part of the movement to enable everyone to create experiences that matter.

Our customers include some of the world’s leading brands, such as Mashable, Bloomberg, Red Bull, United Airlines, and AIG.

We are well-funded and institutionally-backed by prominent investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

The Role

We’re seeking an awesome customer marketer to join the Ceros team to create a community of fanatic brand advocates, boost customer engagement and drive revenue and retention. Specifically, you'll work closely with the marketing and customer success teams to grow the Ceros community of creators; increase customer advocacy through referrals, testimonials, references; identify cross-sell and upsell opportunities;  and increase loyalty and retention. 

You’ll be responsible for the overall Ceros customer communications across the US, EMEA and APAC. 

Strategic Responsibilities

• Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities
• Lead and manage customer engagement and communication programs, such as in-person/virtual events, workshops, annual conferences, awards programs, onboarding and ongoing nurture campaigns
• Connecting with customers to ensure continued education and success throughout the relationship lifecycle
• Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.
• Help marketing and sales meet business objectives through customer advocacy initiatives
• Create and grow a destination online for a community of creators 

Additional Responsibilities

• Develop a customer communications plan, cadence, and calendar, that educates customers about Ceros - managing all email & intercom comms.
• Develop a customer lifecycle campaign program focused on adoption, usage, upsell and renewal and work with marketing operations to implement
• Manage and maintain engagement and advocacy programs; continually recruit new customer advocates
• Manage and publish a library of up-to-date customer success stories
• In partnership with product marketing and customer success, create collateral and content to support successful customer onboarding and usage, and to help at-risk customers with training.
• Analyze adoption metrics and present key findings. 

Skills and Requirements

• BA/BS degree or equivalent working experience.
• 3+ years in customer marketing, advocacy, or customer success function as a SaaS Account Manager or Customer Success Manager or working hand-in-hand with SaaS sales and services teams
• Strong interpersonal skills to help nurture customer relationships and work with cross functional teams.
• Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts
• Strategic thinker that can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience
• Exceptional written communication and organizational skills. 
• Agile and adaptable; ability to handle multiple projects and competing priorities
• Familiarity with B2B marketing, lead generation, and sales processes

What we’re looking for from the heart

• Strong passion for serving and understanding customers
• Passion, enthusiasm, energy, humor, team player mentality and the ability to convey this through communication and presentation skills
• Intellectually curious; you want to understand everything about our customers & market opportunity.
• Comfortable working in a complex and ever-changing environment 
• Strong network of contacts and excellent communication skills – confidence to build relationships at all levels

Key Things to Know

• This is a remote first role but will require ability to work across time zones when needed and travel periodically for team meet-ups, client visits and industry conferences
• This is a full-time position.

Benefits

• Competitive Salary
• Stock options
• Premium health insurance
• 401K match
• Paid parental leave
• Unlimited vacation days
• Wellness Fridays (Half Day Fridays)
• Excellent gear (Macbook Air, external monitor, etc.)
• Stipend for the home office set up
• Growth and Learning opportunities within the company
• Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.