PR & Social Media Manager

| Greater NYC Area
Aircall is on a mission to redefine the business phone.
We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool.
But behind our product are the people driving it. Ambition, teamwork, transparency and community — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded.
So if you’re a person that loves the challenge of a startup atmosphere, enjoys solving meaningful problems, and wants to feel like part of a family — then you just might be who we’re looking for.
About the team and role:
The Brand Team is responsible for the definition and execution of our brand strategy. Among our talented Designers & Developers, and reporting to our Brand Director, you’ll be in charge of expressing Aircall’s values and story across multiple platforms, from PR to social media. You’ll be working closely with numerous internal & external stakeholders, to ensure Aircall’s voice’s consistency. 
*Please note, at this time, we can only consider candidates who are fluent in both French and English.

What you'll do:

  • PR & brand content creation: 
  • Support the creation & execution of PR strategy with the goal to increase brand awareness and position Aircall as an industry thought leader
  • Creative projects: work closely with our amazing team of Designers & Developer to deliver relevant, original, high-quality content PR & social materials
  • Corporate comms: own the press room & updates, create thought leadership content, help our spokesperson leverage their content
  • Own the relationship with local agencies, challenge & follow KPIs: 1. Coordinate interviews and draft, edit and review PR content, such as byline articles, written commentary, and speaking and award submissions 2. Manage the tracking and reporting of press articles and company announcements, and amplify them across social media and other appropriate channels
  • Influence:
  • Ensure Aircall’s presence at industry events (scale-up ecosystem, trade events etc.)
  • Research top influencers, competitors, and trends in customers’ industries
  • Nurture relationships with industry influencers, media contacts, and customers
  • Create strong communities of engaged advocates and learners, increasing brand experience and stronger connections with customers, prospects, and other key stakeholder groups
  • Social media management:
  • Manage our social media channels to build our social audiences on multiple platforms, and engage with them on a daily basis, with the help of external resources
  • Integrate all channels of marketing (paid social, SEO, content marketing, email, paid search) into your engagement plan
  • Lead our reputation management efforts, focusing on cultivating strong reviews and having them reflect across platforms (ie. LinkedIn, Twitter, Facebook, Google Places, etc.)
  • Implement a content editorial calendar and regular social publishing schedule to manage content and plan specific, timely marketing campaigns, in collaboration with our local marketing teams & paid acquisition
  • Analyze and report social media actions on a weekly basis for successes and new opportunities
  • Processes & tools:
  • Own our reporting on social & PR KPIs
  • Source and recommend tools necessary for social media tracking and optimization (currently: Data Studio & Hootsuite)
  • Work with internal stakeholders to streamline processes, tracking, and reporting capabilities

What you'll bring:

  • 5-7 years of proven experience in an advertising agency or marketing firm, in a customer-facing social media, branding, or communications role
  • Strong writing and editing skills, with a slight obsession for correcting typos
  • Outstanding communication and organizational skills, with ability to foster long-term relationships
  • Strong attention to detail, and the ability to work under tight deadlines and effectively manage multiple projects at once
  • Fluent in French, both in language and in culture

About Aircall:
We believe that everyone’s voice is unique and valuable. That’s why we advocate to empower the voice of both our employees and our customers. Being fully engaged at work means that we’re happier, more confident, and more excited to achieve great things together.
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across two continents. We give you the freedom and tools to do your best work, and foster an environment you can do it in. We also have some sweet perks like:
- Medical, dental, and vision insurance is 100% covered
- Unlimited PTO — take the time you need to come to work feeling great!
- 401k plan (with company matching!)
- Equity
- Competitive salary with fitness/wellness, commuter, and childcare reimbursement
- 4-month primary parent/caregiver leave policy and 1-month secondary parent/caregiver leave policy 
- An office in the center of NYC with great food (breakfast every Monday & Friday!), drinks, and team parties
Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • Marketo Email
    • MarketoLead Gen
    • LinkedIn Sales Navigator Lead Gen

Location

We are located in the heart of Union Square. Its vibrant energy is an extension of who we are as a team and culture.

An Insider's view of Aircall

What are some social events your company does?

Our company culture is heavily built on community and social gatherings both inside and outside of the work place: from a Halloween Party where our coworkers selected our costumes, a Raclette party with French wine, a Holiday Party at an art gallery, to Bryant Park for Ice Skating. We also have monthly parties on the first Friday of every month!

Whitney

D&I Manager

What's the biggest problem your team is solving?

Aircall is bringing value back to voice. Through our cloud-based phone system that is integrated with your favorite business tools (Salesforce, Zendesk, Slack, etc.), we help companies have better conversations with their customers.

Florens

Sales Director

How has your career grown since starting at the company?

I joined Aircall as a Talent Acquisition Lead. While my projects were mostly focused on recruiting, I was given the opportunity to take part in building our global people strategy. I have since transitioned to the role of HR Business Partner. I've learned so much in such a short amount of time and am grateful to be part of this adventure.

Allison

HR Business Partner

What unique initiatives do you have that encourage innovation?

Our core focus is creating a company that our employees love working for: We focus heavily on happiness, transparency, and providing new opportunities. Examples of how we execute on this are our team trips (our most recent to Morocco), "ask-me-anything" team meetings, and assuring we attract the most talented, collaborative, & fun people in tech.

Olivier

CEO

How do you collaborate with other teams in the company?

Aircall enables me as a Product Manager to level up. Working with an international team, various cultures, and backgrounds is invaluable. I’m so excited to be part of this adventure.

Carlotta

Product Manager

What are Aircall Perks + Benefits

Aircall Benefits Overview

- Medical, dental, and vision insurance are 100% covered
- Unlimited PTO — take the time you need to come to work feeling great!
- 401k plan (with company matching!)
- Competitive salary with fitness/wellness reimbursement and commuter compensation
- An office in the center of NYC with great food (breakfast every Monday & Friday!), drinks, and team parties
- An annual company-wide offsite trip: past trips include Morocco and Barcelona!
- Monthly child care reimbursement for each child under the age of 10
- 4-month primary parent/caregiver leave policy and 1-month secondary parent/caregiver leave policy

Culture
Friends outside of work
Eat lunch together
Daily stand up
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aircall employees can contribute up to $2700 annually to their FSA.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Aircall offers stock options, including vesting over a four-year period.
Employee Stock Purchase Plan
Performance Bonus
Aircall offers a quarterly or annual performance bonuses for certain positions.
Match charitable contributions
Aircall partners with non profits such as She's The First and the New York Immigration Coalition (in honor of Hispanic Heritage Month) to match employee contributions.
Child Care & Parental Leave Benefits
Child Care Benefits
Monthly child care reimbursement for each child under the age of 10
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Aircall also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday and Friday-- sometimes, our CEO brings in baguettes and croissant's from his bakery! We also have catered lunch on Wednesday for our Lunch and Learns.
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Aircall allows all employees to expense $127 dollars worth of fitness or wellness activity per month.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Aircall hosts lunch & learn meetings weekly where employees can sign up to present on topics they are passionate about. Past lunch & learns include: hand-gliding, Burning Man, composting & Reggaeton!
Promote from within
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Aircall is committed to building a diverse, equitable and inclusive workforce. We are an equal opportunity employer and welcome qualified applicants, regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. If you have a disability or special need that requires accommodation, please let us know. Members of communities historically underrepresented in tech are encouraged to apply.

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