About Us

Riskified empowers merchants and shoppers to realize the full potential of eCommerce by making it safe, accessible, and frictionless. Our global team helps the world’s most-innovative eCommerce merchants eliminate risk and uncertainty from their business. Merchants integrate Riskified’s machine learning platform to create trusted customer relationships, driving higher sales while reducing costs. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for global brands and fast-growing businesses across industries, including Wayfair, Wish, Peloton, Gucci, and many more. As of July 29th, 2021, Riskified has begun trading on NYSE under the ticker RSKD. 

About the Role

Reporting to the SVP of Marketing, the Senior Director of Marketing Operations & Strategy will lead a team responsible for delivering and optimizing the processes, technology, and data required for sales and marketing to execute a modern account-based growth strategy for Riskified.  This role will serve as the backbone of the marketing team, delivering planning, governance, data and insights to allow all marketing functions to focus on the critical KPIs for the business. This team will focus on enabling end-to-end marketing optimization— from planning and budgeting to execution and analysis. As a member of the marketing leadership team and a key partner to sales leadership, your team will turn data into actionable insights and recommendations to help drive optimization and increased productivity across the GTM organization.

Additionally, this role will serve as the Chief of Staff to the SVP of marketing. Responsibilities will include helping to lead the marketing planning and budgeting process, management of strategic  initiatives, and in 2023, the development of a world class marketing enablement program to ensure all Riskified marketers have appropriate career paths and development plans to help them achieve their professional goals

What You'll Be Doing

• Marketing Operations. Design and scale a modern, account-based go-to-market architecture that emphasizes customer acquisition and expansion- either through our direct sales or partner channels.  The leader of the marketing operations team will be a direct report to this role.
• Planning & Budgment Management. Orchestrates the annual marketing planning process, ensuring marketing’s goals are aligned with sales, product, and customer engagement/retention objectives. Planning responsibilities span cross-functional goal setting and resource alignment, marketing contribution to pipeline modeling, and budget alignment (ROMI analysis). Coordinates the budget strategy and manages the budget allocation process. As hiring plans align, this will become a sub-team in the broader marketing organization. The leader of this functional team will be a direct report to this role, and lead planning and budgeting for all of marketing, including indirect marketing through our partner channels.
• MarTech infrastructure and Digital web experience. Lead the transition of our digital estate from information-focused to inbound demand and conversion.  In partnership with the Business Applications and Revenue Operations teams, create a technology vision and requirements roadmap that supports the pipeline and revenue targets, including partner programs. This includes but is not limited to riskified.com, the MarTech stack, marketing automation platforms, web experience and engagement to support 3rd party data providers, etc. Build a world class digital experience team aligned to inbound demand marketing and our account-based growth strategy.
• Data and Analytics. Lead the data strategy development for marketing. Define the appropriate metrics that track the achievement of performance goals and objectives across the demand gen spectrum including all routes to market (direct and ecosystem partners). This component includes revenue intelligence strategy, dashboard development, and a monthly reporting cadence. As headcount allows, build and lead a world class marketing analytics team. The leader of this team will be a direct report to this role.
• Chief of Staff.  Serve as an insights-driven consultant to the SVP, Marketing, facilitating the establishment of marketing strategy and ensuring alignment of business objectives with operational budgets. Deliver effective change management and communications for technology implementation, data policy, and process reengineering within marketing.  In 2023, scale marketing Leadership and Development initiatives including marketing enablement and eventually a full scale marketing boot camp.

Qualifications

• Bachelor of Arts or Science or equivalent required; MBA preferred
• 10 to 15 years of marketing leadership experience, ideally in an operations or data insights role
• Experience serving, collaborating with and influencing executive management
• An understanding of sales cycles and product life cycles and their respective pressures on the marketing organization to drive demand and revenue
• Insights driven marketing strategy, planning, budget allocation and organizational alignment experience.
• Marketing measurement analysis and delivery, including global markets, if applicable, and using data from MAP, SFA, web analytics and finance systems
• Experience in sales, IT, Finance or Revenue Operations is desirable but not required.
• Demand Generation and Field Marketing experience is a plus

Life at Riskified

We are a fast-growing and dynamic tech company with 650+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. 

COVID-19 Update:

• Our NYC team is currently working remotely. If anyone prefers to work in our office, we’re happy to offer an option to do so safely.
• When the situation improves, we’re looking forward to adapting a hybrid of remote and in-office work for all our team members.
• We’re growing at a rapid rate and have transitioned all our interviews to Zoom.

Some of our NYC Benefits & Perks:

• Fully-covered medical, dental, and vision insurance from your first day
• Equity for all employees, 401(k) + matching, commuter benefits
• Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
• Yoga, pilates, soccer league, wellness classes 
• Wide-ranging opportunities to volunteer and make an impact in local communities 
• Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns 
• Awesome Riskified gifts and swag! 

In The News

Reuters: General Atlantic-Backed Riskified is Valued at 4.3 BLN in NYSE Debut

FoxBusiness: Fraud Protection Platform 'Riskified' Begins Trading on NYSE

Fortune Magazine: 25 Best Workplaces in New York

Announcing Riskified's $165M Funding Round

Inc Magazine: Best Workplaces 

Built In NYC: 100 Best Workplaces

TechCrunch: Riskified Prevents Fraud on Your Favorite eCommerce Site

Calcalist: Riskified is the Most Promising Startup

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.