Senior Manager, Email Marketing Operations at Angi

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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us!

About the role:

We are looking for a motivated and experienced Senior Manager, CRM & Email Marketing Operations to join our growing CRM team at Angi. Reporting to the Senior Director of CRM, this team is responsible for building the strategy & execution for all direct to consumer marketing communications (email, push, SMS, etc.) to drive loyalty among homeowners for Angi and HomeAdvisor.  

In this role, you will help build and optimize a suite of products that are the foundation to sending personalized journey-based communications at scale to our customers.   

This is the opportunity to build our email operations function from the ground up. The ideal candidate is passionate about the building of systems and excited about bringing new frameworks that allow us to operate more effectively and efficiently to serve our customers better. You should also be a creative problem solver through an innovative and analytical approach. 

What you'll do:

  • Oversee CRM marketing operations to ensure outbound customer communications are received by the right users, at the right time, with the right content 
  • Build/QA of audiences needed for marketing automation and one-off sends 
  • Manage the requirements and optimization of the customer marketing database and downstream data integration with the ESP (Email Service Provider) 
  • Work with the engineering and product teams to develop solutions that enable customer segmentation and personalization at scale 
  • Support the test design and multi-variate tests to improve marketing performance. 
  • Work independently or cross-functionally to troubleshoot and resolve technical issues 
  • Establish, maintain, and optimize processes for campaign operations 
  • Design/build alerting system to help quickly identify issues 
  • Develop an automated process and workflow for email address deletion requests (aka CCPA) 
  • Document underlying data structures and feeds  

Who you are:

  • Minimum of 5 years’ experience in a marketing operations role or email marketing at a dynamic, tech-first company 
  • A Bachelor’s degree in Information Sciences, Statistics, Marketing or related field 
  • Demonstrated technical expertise in outlining lifecycle strategies for operational communications, data targeting and segmentation 
  • Experience with an enterprise email service provider (ESP) required 
  • Experience working with engineering and product teams to establish the appropriate systems for scaled customer communications 
  • Strong understanding of database structure, data hygiene, and analytics 
  • Experience with SQL and business intelligence tools required 
  • Self starter with strong skills in problem solving and logic 

Compensation & Benefits:

  • The salary band for this position ranges from $85,000-$125,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
  • This position will be eligible for a competitive year end performance bonus and equity package
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLDatabases
    • OracleDatabases
    • NoSQLDatabases
    • AsanaManagement

Location

Our office is right near Penn Station and Madison Square Garden. Great for shopping, commuting, and catching a game at MSG!

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer a competitive salary with unlimited earning potential for our sales consultants, and supplement that with comprehensive healthcare offerings, pet insurance, catered meals, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

Lunch and dinner provided every single day! Annual Presidents Club trip for top performers across the organization.

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