Social Media and Community Manager
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?
The Opportunity:
Working under a world-class communications team and reporting to the Director of Brand Advertising and Communications - North America, the social media and community manager will have the opportunity to not only help shape our message and positioning but also to make sure it's beautifully executed across our numerous B2C and B2B facing social channels. You’ll work closely with your peers in various other departments, including but not limited product, marketing, tech, and commercial teams. You'll also have the chance to create exciting, custom creative campaigns that integrate across all of the company's social channels. This position will be located in our New York office.
Job description:
Develop content topics and creative campaigns to reach our global target audiences
Create, curate and manage content on all social platforms including creating (or working with 3rd parties to create) original videos, memes, gifs, cinemagraphs and images within brand guidelines
Become an advocate for us on social media, engaging in dialogue and answering questions in the company’s tone of voice
Assist in building our brand’s presence and personality through social
Advise and implement on most effective hashtags and keywords for social media
Monitor trends and keep up to date with social media tools, applications, channels, design and strategy
Research and recommend ways to reach non-English speaking target audiences including social channels, influencers and tailoring content
Manage and monitor analytics, dashboards, reporting tools and recommend tweaks to the social media strategy based on analytics
Assist in managing influencers and influencer strategies
Research and make recommendations on how best to grow the Trustpilot community on social
Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to appropriate management.
Analyse competitor and peer campaigns and translate anecdotal or qualitative data into recommendations and plans for revising social media, content marketing, SEO and social advertising campaigns.
Work with other members of the comms and marketing team to integrate and amplify all communications including press releases, blog posts, events and project milestones
Experience and personal traits:
Highly organised
Knowledge and understanding of the consumer reviews space
3+ years of Experience sourcing and managing content development and publishing.
Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, LinkedIn, Instagram, YouTube) and how each platform can be deployed in different scenarios.
Has excellent English writing and language skills.
Displays ability to effectively communicate information and ideas in written and other richer formats (i.e. video).
Has some basic knowledge of SEO techniques and Google Analytics (desirable).
Knowledge of photoshop, premiere pro, illustrator etc (desirable)
We offer you
- A mission driven culture that’s tackling one of the most critical issues of our times
- The chance to be a part of an exciting global growth journey
- The opportunity to help build a brand that defines the times in which we live
- An international, fast-paced, diverse and fun working environment
- Competitive salary, bonus and extensive benefits
- A vibrant culture that you will find replicated across our Global offices
- 401K, Maternity & Paternity pay, train travel scheme
At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.
With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.
Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
