Marketplace Coordinator, SMCP Group, New York, NY

Position:  Marketplace Coordinator

Location:  SMCP North America Headquarters, 44 Wall Street / 20th Floor, New York, NY  10005

COMPENSATION RANGE:  $27- $29 Per Hour

Who We Are

SMCP is a prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections.  Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values.  With a portfolio comprising four distinguished global brands – Sandro, Maje, Claudie Pierlot, and Fursac – our influence spans 46 countries from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets.  Complementing our physical presence, our eCommerce websites in the U.S. and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe. 

Visit our Global Company website at https://www.smcp.com/en to learn more. 

What Sets Us Apart as an Employer in the Global Luxury Fashion Space

At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars – Product, People, and Planet – our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB).  Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture.  Here at SMCP, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members.  Our strong financial results are bolstering or appeal as an employer, marking 2021 as our “comeback” year.  Add to this mix our uniquely coveted Parisian chic merchandise collections, and you have an employer that not only sets trends in the fashion world but also cultivates a work environment that fosters innovation, diversity, and success.  Here at SMCP, passion meets purpose, and together, we redefine the future of luxury fashion. 

Organizational Structure - Reporting Relationships

Internal:

• Direct Supervisor: Manager, Partners

Essential Duties and Job Responsibilities

Job responsibilities include but are not limited to the following: 

Product Catalog & Systems

• Manage all product data in PIM/PLM/Grand Shooting/Storeland; ensure consistent information flow across Digital sites.
• Create and circulate a weekly error tracker (PLM/Image/PIM) for product data flow issues blocking site go-lives (Paris brand teams, Crossmods, IT).
• Farfetch: partner with Paris teams on catalog management, pricing, and category performance vs. global.

Asset Management & Site Activation

• Compile product copy & information into partner templates adhering to strict turn-in deadlines.
• Coordinate image assets from photoshoot reception and retouching through e-partner deliveries; flag missing/late/non-compliant assets to Paris teams.
• Maintain weekly asset tracker to confirm submit-ready status and track live dates by style.
• Track product activation and lead times by partner vs LY & targets; ensure 100% carryover activation and drive follow-ups on delays.
• Conduct regular site audits to maximize exposure and align with competitive sets; suggest assortment inclusions.
• Review sites for PDP optimization opportunities (product title, copy, imagery, size chart updates) -- support with customer education and reduced Return Rates.
• Manage communication with Buyers in pre-season process for comprehensive list of Merchandised Sets and Product Fit Statements for integration on sites. Partner with DTC teams to ensure alignment across Digital channels.
• Wholesale: Support Partners Manager on acquiring additional imagery/assets for external partners to place orders.

Pricing & Promotions Operations

• Coordinate submission of all price updates to Partner contacts in preferred formats for all promotional & markdown events. Own the internal price keying for Marketplace partners.
• Audit sites to ensure promotional/MD events and Partner Loyalty events go live as expected. Escalate any issues to external partners.
• Partner with Retail Operations team to resolve any POS pricing issues in Partner B&M locations

Order Fulfillment & Customer Care

• Maintain the in-season Wholesale Tracker and partner with Allocation team to track deliveries. Allocate all POs to external partners within Storeland and communicate details to Logistics team.
• Review Marketplace customer-service issues flagged by partners and determine resolution
• Support Partners Manager in monitoring/troubleshooting fulfillment delays with Logistics; investigate discrepancies that could drive order cancellations.

Performance Monitoring & Analytics

• Coordinate marketing exposure opportunities with internal and external partners. Partner with Marketing/PR teams on sample availability, track shipment to external teams within Sample Tracker, and ensure timely return. Ensure key products are live by expected date of marketing exposure.
• Support Partners Manager with ad-hoc business analyses (inventory/assortment productivity) and weekly sales reporting

Process & Documentation

• Develop and document all weekly workflows and operating procedures.
• Organize key external contracts, communication, and documentation for administrative purposes.
• Work closely with Paris counterparts to ensure alignment on best practices on all systems, continuously

Principal Skills, Knowledge & Abilities Required  

• 1-2 years of e-commerce or IT experience, with emphasis on digital marketplace, e-concessions & wholesale partnerships in the Retail industry
• Advanced proficiency in Microsoft Excel and demonstrated systems aptitude
• Clear, concise communicator (written and verbal) with ability to interface professionally with internal and external stakeholders
• Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines
• High attention to detail
• Strong analytical and problem-solving skills
• Ability to perform in a fast-paced work environment; comfortable with shifting priorities based on business needs
• Positive attitude & solutions-oriented mindset to persist through challenging projects
• Collaborative team player with a willingness to take initiative

We Will Offer You in Return!

• Fun/collaborative, team-oriented work environment
• Health, Vision, and Dental Insurance
• Generous shopping discount
• PTO Bank
• Separate Sick Pay Hours
• 12 corporate holidays with early dismissals the day before the holiday.
• 401K Savings Plan
• Culture of Engagement
• Career Growth Opportunities
• Flexible hybrid work schedule
• 4 completely remote workweeks per year.