Manage and improve master data across customer, product, entitlement, subscription, contract, billing, and revenue domains. Configure and support MDM platform rules and workflows, integrate master data with Salesforce/CPQ/billing/ERP/data platforms, create golden records and hierarchies, support product taxonomy for CPQ, maintain entitlement/install-base data, perform profiling/cleansing/reconciliation, document mappings and lineage, and partner with Sales Ops, Revenue Ops, Finance, IT, and Governance teams.
Role Summary
We are seeking an MDM Data Specialist to support master data
transformation across customer, product, entitlement, CRM, CPQ, and revenue
management domains in a SaaS environment. This role will help improve data
quality, standardize master data, support governance, and enable scalable
quote-to-cash processes aligned to Project Nova priorities such as Customer
360, product taxonomy, entitlements, CPQ-ready commercial structures, and
revenue alignment.
The ideal candidate has hands-on experience with an enterprise MDM
platform such as Informatica MDM or Reltio, along with experience working
across Salesforce CRM, CPQ, billing, contracts, subscriptions, entitlements,
and revenue management data. Informatica positions its MDM capabilities around
trusted single-source-of-truth and 360-degree master data views, while Reltio
emphasizes identity resolution, data quality, survivorship, universal IDs,
hierarchies, and relationship management.
Key Responsibilities
- Manage and improve master data across customer, product, entitlement,
account hierarchy, product catalog, subscription, contract, billing, and
revenue domains.
- Configure and support MDM platform capabilities, including data
models, match and merge rules, survivorship rules, hierarchy management,
validation rules, workflows, reference data, and data quality rules.
- Support integration of master data between MDM platforms and operational
systems such as Salesforce CRM, Salesforce CPQ, Salesforce Revenue Cloud,
billing, ERP, data lake, and reporting platforms.
- Assist with customer golden record creation, account hierarchy
management, deduplication, data standardization, and Customer 360 enablement.
- Support product taxonomy and product catalog data needed for CPQ bundles,
pricing rules, eligibility rules, commercial BOMs, and quote-to-cash
automation.
- Maintain entitlement and subscription data, including customer-to-product
mappings, lifecycle status, renewals, amendments, upsells, and install base
visibility.
- Perform data profiling, cleansing, reconciliation, validation, issue
resolution, and root-cause analysis across multiple systems.
- Document data definitions, business rules, source-to-target mappings,
lineage, stewardship processes, and remediation actions.
- Partner with Sales Operations, Revenue Operations, Finance, Product
Operations, Customer Success, IT, Data Governance, and Enterprise Architecture
teams.
Required Qualifications
- 7+ years of experience in master data management, data governance,
data quality, data operations, revenue operations, sales operations, product
operations, or a related data role.
- Hands-on experience with an MDM platform such as Informatica MDM,
Informatica IDMC, Reltio, or a comparable enterprise MDM solution.
- Experience in a SaaS, subscription, technology, or enterprise software
environment.
- Working knowledge of CRM, CPQ, quote-to-cash, order-to-cash, billing,
entitlement, subscription, contract, or revenue management processes.
- Experience with customer master, product master, product catalog, account
hierarchy, entitlement, subscription, contract, billing, or revenue data.
- Understanding of MDM concepts such as golden record, match/merge,
survivorship, reference data, hierarchy management, stewardship workflows, data
quality rules, and cross-system synchronization.
- Strong analytical skills with the ability to investigate data issues
across business processes and systems.
- Experience with data profiling, cleansing, standardization,
deduplication, validation, reconciliation, and remediation.
- Strong documentation, communication, and stakeholder management skills.
Preferred Qualifications
- Experience with Salesforce CRM, Salesforce CPQ, Salesforce Revenue
Cloud, or broader Salesforce ecosystem data models.
- Experience integrating MDM platforms with Salesforce, CPQ, billing, ERP,
data warehouse, or lakehouse environments.
- Experience with Informatica Customer 360, Product 360, Reference 360,
Cloud Data Quality, Cloud Data Governance, or Reltio Connected Data Platform /
Reltio Data Cloud.
- Familiarity with APIs, batch integrations, event-driven integrations,
data pipelines, data lineage, metadata management, and access controls.
- Experience with CPQ product structures, bundles, pricing rules,
discounting, quote lines, contracts, assets, subscriptions, and renewals.
- Familiarity with revenue management concepts such as ASC 606, IFRS 15,
performance obligations, revenue recognition, and SOX controls.
- Experience with SQL, Excel, BI tools, data profiling tools, data
catalogs, or cloud data platforms.
- Experience supporting quote-to-cash transformation, M&A data
onboarding, or enterprise data modernization.
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