Media Operations Technician

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
NBCUniversal is looking for a process-oriented, quality assurance professional with an eye for detail and a passion for perfection to join a dynamic new team supporting our Direct to Consumer business.
The Media Operations Technician willhelp support our rapidly growing streaming video catalog. You'll assist with numerous content validation efforts, checking availability and playability for published video records across a variety of device platforms and services. Organization and an acuity for accuracy will benefit you greatly in this role. Experience with multi-language content review, provisioning and servicing will be a huge plus.
The ideal candidate will be able to service and complete a broad assortment of quality assurance requests ranging from simple, predictable pre-launch content readiness assessments to urgent, convoluted evaluations and verifications for issue management. We also hope you know your way around web browsers, smartphones, TVs, gaming consoles, cable boxes and other tech gadgets as they'll play a part in your day-to-day work.
Your diligence in operational efficiencies will be immediately reflected on the platform, ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive, rapidly evolving digital marketplace.
Responsibilities:

• Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines with attention to detail
• Perform validation and content presence checks across a multitude of device platforms, including mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
• Review captions and subtitles to ensure timing, accuracy, and overall quality aligns with platform standards
• Verify that imagery meets platform specifications and maintains visual quality across supported devices
• Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
• Track and update QA fulfillment progress through our databases
• Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management

Qualifications
Requirements:

• Associate degree or equivalent work experience.
• Minimum 1 year of experience with:
  • Content quality assurance testing, protocols, techniques and governance
  • Streaming apps on digital platforms and consumer products
• Working knowledge of:
  • Consumer playback platforms such as mobile, streaming devices, game consoles, and smart TVs.
  • Multi-language asset content delivery and QA
  • Content management system (CMS) publishing workflows
  • Research and consulting on publishing procedures, administration protocols, and industry trends
• Familiarity with:
  • Database management and API delivery specifications & workflows
  • Project management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and Airtable
  • European languages (Portuguese, Dutch, Polish, etc.) preferred

Desired Characteristics:

• Bilingual proficiency in Spanish is preferred
• Television entertainment industry experience preferred
• Excellent and effective communication and collaboration skills
• Proactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environment
• Understanding of traditional MVPD distribution in comparison to emerging OTT services: AVOD, SVOD, TVOD, PVOD
• Experience working with numerous teams across large organizations

Additional Requirements:

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• Interested candidates must submit a resume/CV online to be considered
• Must be willing to work evenings, weekends, extended hours or holidays as needed
• Must have unrestricted work authorization to work in the United States
• Ability to work in Universal City, Los Angeles County, California or Stamford, Connecticut

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000 - $60,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].