Medical Affairs Program Manager, Clinical Outcomes

The Medical Affairs mission is to continually improve and expand our care delivery programs, practices and outcomes as we build precision mental health care for our customers. We are seeking a qualified Program Manager to join our Medical Affairs team. The role will be responsible for operational oversight and evolution of new and existing clinical safety and outcome improvement programs. This role will be a full-time employee role and report directly to the Operations Program Manager, Medical Affairs.  

What you’ll be doing:

• Oversee the operational dynamics of clinical program management, including orchestrating meeting schedules, spearheading cross-functional initiatives, and actively engaging in clinical content creation and oversight. 
• Ensure the continual development of clinical safety and quality programs, optimizing member experiences through impactful and scalable initiatives.
• Foster seamless collaboration with Quality, Provider Operations, Data Science, and Product teams, ensuring efficient management of clinical initiatives while adhering to set timelines.
• Spearhead cross-functional project management efforts, diligently navigating tasks and deadlines to meet internal and external stakeholder expectations; proactively identify and escalate risks to leadership.
• Drive the seamless integration of new programs into core Operations, meticulously tracking key processes and measuring their impact on targeted KPIs.
• Collaborate closely with clinical and operations teams to develop and maintain clinical safety policies and procedures in strict accordance with local, state, and federal laws and regulations.

What we expect from you: 

• You have experience in managing clinical programs, preferably in mental health or a healthcare setting, including experience in program development, product build coordination, implementation, and maintenance.
• You have at least 5+ years of cross-functional experience in a high-growth startup and/or healthcare systems
• Excellent operational chops with strong organizational skills and the ability to drive initiatives and manage cross-functional tasks and deadlines.
• Demonstrated ability to manage and influence cross-functional teams (clinical and non-clinical, including product teams) through strong interpersonal and communication skills to align initiatives and meet timelines.
• Strong analytical skills to track key program processes, measure impact on KPIs, and make data-driven decisions to optimize program effectiveness and scalability.
• Proven experience in project management, including the ability to manage multiple tasks and deadlines simultaneously, along with tracking and executing on recurring weekly, monthly and yearly operations tasks 
• Exceptional at communication: written, verbal, and listening skills
• Ability to thrive in a fast-paced environment and operate effectively in ambiguity

Preferred

• Strong experience with implementing and maintaining clinical initiatives and programs in mental health care delivery
• Experience engaging with health care product teams 
• LCSW, LMFT, LPC, licensed psychologist or similar direct care delivery role within the behavioral health field
• Experience in the digital mental health ecosystem space is preferred

What success looks like: 

• Program Implementation successfully completed within targeted timeframes
• Program initiatives scalable to accommodate growth and expansion (maintains effectiveness and quality)
• Clinical outcomes KPIs maintained
• Provider adherence to/engagement with program initiatives

The target base salary range for this position is $120,000-$150,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace

To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.