Merchant Services Business Manager - Executive Director

Job Description
We are seeking a dynamic and strategic Finance & Business Management (F&BM) leader to drive financial discipline, business strategy, and operational excellence for our Small Business (SMB) and Middle Market segments within Merchant Services. This high-impact role serves as a trusted advisor to the General Manager and helps shape and support growth initiatives.
As the Merchant Services Business Manager - Executive Director within the Finance & Business Management team, you will promote financial discipline, business strategy, and operational excellence for our Small Business and Middle Market segments. You will serve as a trusted advisor to the General Manager, providing financial insights, overseeing budgeting and forecasting, and collaborating with product, sales, and operations teams to enhance client experience and business performance.
Job Responsibilities:

• Serve as the primary F&BM partner for Small Business and Middle Market, providing financial insights and guidance to senior leaders.
• Oversee budgeting, forecasting, and financial analysis to support business growth and profitability.
• Collaborate with product, sales, and operations teams to drive initiatives that enhance client experience and business performance.
• Monitor key performance indicators, identify trends, and recommend actions to optimize results.
• Prepare and present regular financial and business performance reports to senior management.
• Lead efforts to streamline processes, improve efficiency, and implement best practices across the segment.
• Ensure robust financial controls and risk management practices are in place and adhered to.
• Produce polished, executive-ready materials on short notice.
• Analyze large data sets to inform business decisions.
• Influence and partner with senior leaders to drive strategic initiatives.
• Manage multiple priorities in a fast-paced environment.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in Finance, Business Administration, or related field.
• 7 years of experience in finance, business management, or related roles within financial services or merchant services.
• Experience producing polished, executive-ready materials.
• Strong analytical, problem-solving, and communication skills.
• Proven ability to influence and partner with senior leaders.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong emotional intelligence and experience managing large teams.

Preferred Qualifications, Capabilities, and Skills:

• Familiarity with SQL and Alteryx.
• Experience working with large data sets.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.