Mexico Carrier Success Representative

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

What You’ll Do

Use your enthusiasm to deliver premier service. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be assisting a carrier representative with individualized support with tracking, building their book of business and enhancing your own sales capabilities.

What You'll Do

• Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps
• Managing the load board for optimal visibility and ensuring all data is current and accurate
• Execute problem solving and innovative thinking to improve and streamline processes.
• Assist in tracking and updating load milestones including Border Operations Card
• Coordinating pickup, crossing, and delivery scheduling and execution 
• Managing complemento carta porte processes.
• Manage carrier representatives' books of business from Booked to Delivered.
• Utilize internal tools to address accounting issues and manage load settlements to facilitate timely payments for carriers.
• Publish truck listings for carriers, reach out on potential matches, and present load offers while refining your negotiation skills.
• Facilitate load booking for your carrier representative, playing a key role in the continual growth of their business through your assistance.
• Enter and update information accurately in ArriveNOW,  from which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
• Make sure to remain up to date with all of our SOPs (Standard Operational Procedure).
• Maintain strong service metrics while assisting rep in growth of business 
• Exemplify a level of assertiveness to identify issues and solve them.
• Foster existing relationships with our carrier partners to allow us better access to real-time updates.
• Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers.
• Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters.
• All communication related to permissions or any administrative inquiry must be escalated to your team leadership.
• Work Schedule Mon-Fri from 0800-1700 hrs MX Central Time

Qualifications

• 6+ months experience as Carrier Success Representative
• College degree preferred
• Ability to work in a fast pace environment
• Passion for quality customer service
• Strong sense of urgency and ability to prioritize time-sensitive issues
• Detail-oriented and thorough when presenting information
• Organized when it comes to time management and deadlines
• Able to work independently and collaboratively

The Perks of Working With Us

Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
Leave the suit and tie at home; our dress code is casual.
Enjoy office wide engagement activities, team events, happy hours and more!
Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
Start your morning with free coffee!
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Get paid to work with your friends through our Referral Program!