Design, implement, and troubleshoot Microsoft Teams voice and meeting solutions. Deliver migrations, workshops, technical assessments, training, and customer engagements. Maintain certifications, provide expert guidance, and build long-term customer relationships to support enterprise-grade Teams deployments and media optimization.
Job Title:
Microsoft Teams ArchitectJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Description of Role
- Key technical resource for the customer.
- Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
- Join a highly motivated team of leading industry experts.
- Gain early access to emerging technologies ahead of industry peers and acquire insights on leveraging them effectively.
- Visit customers to train them and share industry and development expertise (travel may be expected for onsite deliveries).
- Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals and use of technology.
- Build strong customer relationships and ensure deliveries align with customer projects and milestones.
- Gain access to expertise and support from Microsoft’s consulting practice and product groups.
- Continually learn and grow professionally.
- Analyse problems.
- Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
- Exhibit excellent communication abilities and consistently cultivate strategic, long-term relationships with customers to earn their trust.
Required Skills & Capabilities
- Teams Meetings & Live Events
- Teams Phone Calling Plans
- Teams Phone Devices
- Teams Phone Direct Routing
- Teams Phone Mobile
- Teams Phone Operator Connect
- Teams Phone System Foundation
- Teams Premium
- Teams Rooms
Technical Experience
- Deep understanding in Teams Voice architecture.
- Experience with Migrations to Microsoft Teams, including Phone and Rooms.
- Deep troubleshooting skills with Teams Phone and media optimization.
- Track record of supporting customer digital transformation delivering enterprise-grade Teams solutions.
- Experience delivering proactive services, such as workshops and technical assessments.
Role Requirements
- Fluent French / English oral and written communication.
- Strong technical writing, presentation and training skills.
Location:
MAR - Work-At-HomeLanguage Requirements:
Time Type:
Full timeSimilar Jobs
Fintech
Serve as a trusted advisor to C-suite and senior executives, providing personalized financial and retirement planning, investment guidance, and asset management. Manage relationships, drive client engagement and business growth, present executive services, generate referrals and events, and increase assets under management while coordinating with internal teams.
Fintech
Serve as a trusted financial advisor and primary relationship manager for C-suite and senior-executive clients within workplace benefit plans. Provide personalized financial planning, retirement income strategies, investment guidance, and asset management. Drive client engagement, business growth, and AUM expansion through presentations, referrals, seminars, and relationship management while collaborating with internal teams.
Fintech
Serve as a trusted financial advisor for senior executives, delivering personalized financial planning, retirement income strategies, investment guidance, and asset management. Manage relationships, drive client engagement and growth, present executive services, generate referrals and business, and integrate workplace benefits into comprehensive plans. Collaborate with relationship teams and support business development through seminars, events, and territory management.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
