Leads client workshops, maps business processes, identifies AI automation opportunities, and designs conversational workflows for Moveworks agentic AI solutions. Translates requirements into user stories and functional designs, collaborates on enterprise integrations, optimizes knowledge sources, supports testing and governance, and provides training and change-management guidance across IT, HR, security, and enterprise services.
This is a remote position.
About Templar Shield
Templar Shield is a boutique, high-performance consulting firm specializing in Enterprise Risk Management, Cybersecurity, Identity & Access Management, Operational Resilience, AI Governance, and ServiceNow-enabled digital transformation. We support highly regulated industries including critical infrastructure, energy, financial services, healthcare, telecom, and public sector.
As we expand our next-generation AI practice, Templar Shield is building a dedicated Moveworks consulting capability to help organizations deploy agentic AI across IT, Security, HR, and Enterprise Services—dramatically improving service efficiency and employee experience.
Role Overview
The Moveworks Agentic AI Business Process Consultant (BPC) acts as the bridge between business stakeholders and the Moveworks agentic AI platform. You will lead requirements sessions, map business processes, identify high-value AI automation opportunities, design conversational workflows, and guide clients through adopting autonomous agents across ITSM, security, HR, and enterprise operations.
This role focuses on shaping Moveworks use cases, defining conversational flows, structuring automations, and ensuring AI agents deliver meaningful, accurate, compliant outcomes. You will collaborate with developers, architects, and client leaders to turn business needs into intelligence-driven Moveworks solutions.
Key Responsibilities
Business Discovery & Process Mapping
- Facilitate workshops with IT, HR, Security, and business teams to understand service-delivery workflows.
- Document current-state processes and design AI-enhanced future-state workflows.
- Identify high-ROI use cases for Moveworks-based automations (password resets, software access, policy questions, security queries, HR onboarding/offboarding, knowledge automation, etc.).
- Translate business requirements into structured user stories, acceptance criteria, and functional designs.
Agentic AI Workflow Design
- Define conversational flows, intent logic, natural-language experiences, and knowledge retrieval patterns.
- Work closely with developers to design autonomous agent behavior, escalation paths, and automated actions.
- Help develop and test prompts, guardrails, and response patterns to ensure AI accuracy and alignment with enterprise policies.
- Participate in the design of multi-skill agent ecosystems supporting ITSM, HR, Security, and Facilities.
Platform & Data Enablement
- Map Moveworks skills to enterprise systems (ServiceNow, Okta, O365, Workday, Jira, Slack, Teams, etc.).
- Ensure knowledge bases, FAQs, policy libraries, and structured data sources are optimized for AI usage.
- Support content evaluation, training data curation, and knowledge-validation efforts.
Governance, Quality & Adoption
- Align AI implementations with enterprise governance frameworks such as NIST AI RMF, ISO 42001, ITIL, and internal security/compliance policies.
- Participate in testing, validation, and output-quality review cycles for autonomous agent decisions.
- Provide training, enablement, and change management support for client stakeholders.
- Develop playbooks, process documentation, AI use case libraries, and adoption strategies.
Requirements
Required Qualifications
- 3-7 years of experience in IT service delivery, HR operations, enterprise service management, or automation-focused consulting roles.
- Experience working with conversational AI platforms such as Moveworks, MS Copilot, ServiceNow Virtual Agent, or similar tools.
- Strong understanding of ITSM, HRSD, or Security support processes, including incident/request workflows, approvals, knowledge management, and access provisioning.
- Proven ability to run workshops, gather requirements, document workflows, and communicate with both technical and business stakeholders.
- Ability to translate business problems into AI-driven automation opportunities.
- Strong writing and communication skills for user stories, acceptance criteria, and functional specifications.
Preferred / Nice-to-Have
- Experience with Moveworks implementations, skills, or enterprise integrations.
- Familiarity with LLMs, AI governance, prompt engineering, and conversational UX design.
- Knowledge of ServiceNow (ITSM/HRSD/SecOps), Okta/Azure AD, Workday, or other enterprise platforms.
- ITIL, HR certifications, or ServiceNow certifications.
- Prior consulting experience, especially with large enterprise clients.
- Understanding of AI adoption challenges, change management, and enterprise readiness.
Benefits
What We Offer
- Competitive compensation + annual performance-based bonus
- 100% remote-first culture
- Employer-sponsored health, dental, LTD, and life insurance coverage
- 401(k) with company match
- Paid training and certification sponsorship
- Opportunity to shape next-generation AI service-delivery patterns for Fortune 1000 clients
- A collaborative culture where your process designs shape real industry solutions
How to Apply
Send your résumé and a brief note describing one workflow or service process you would improve using Moveworks to [email protected], with the subject line:Moveworks BPC - [Your Name]
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