Respond to and resolve level-two network issues escalated from NOC or service desk, perform minor software upgrades, run proactive performance assessments, assist clients and peers, maintain knowledge-base articles, participate in on-call rotation and after-hours support as needed.
The Network Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. This person will proactively work with senior members of the Managed Services practice to provide exceptional support for our managed client portfolio.
Responsibilities
- React and resolve cases submitted or automatically alerted by monitoring tools.
- Troubleshoot basic issues and provide solution options and recommendations.
- Perform minor software upgrades on network infrastructure.
- Conduct proactive performance assessments of clients' network environments, identifying opportunities for optimization and improvement.
- Aid other team members in the resolution of cases within the scope of the skillset.
- Assist with information gathering and reporting to either clients or Client Success Managers.
- Collaborate with senior engineers to escalate issues as needed.
- Develop, maintain, and update technical knowledge base articles.
- Interact with clients on an as needed basis through virtual meetings, phone calls, email, or messaging.
- Collaboration with peers across Managed Services practice.
- Participate in on-call rotation.
- After-hours / weekend work may be required.
Required Knowledge, Skills, and Abilities
- 1 -3 years in Cisco or other network related environments.
- Accountability to drive resolution to completion.
- Familiarity with Cisco networking equipment and technologies, including routers, switches, and firewalls.
- Strong problem-solving skills, attention to detail and sense of ownership.
- Experience working for an MSP.
- Advanced degree or relevant certifications in Information Technology, or a related field are a plus.
- Have or working toward entry level certifications, e.g. CCNA, Azure Fundamentals, etc.
- Experience navigating ticketing systems, e.g. Service Now.
- Experience using monitoring tools, e.g. Logic Monitor.
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You’ll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].
NRI North America New York, New York, USA Office
810 7th Ave, New York, NY , United States, 10019
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