OEM Network Specialist

Salary range is:

$62,623.97 - $90,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

 

The RoleThe OEM Network Specialist acts as a consultative partner to Original Equipment Manufacturer (OEM) customers to ensure a positive experience by maximizing the value and benefit of CCC’s OEM NET products and services. Maintains a deep knowledge of OEM, industry, product, and role in the market. Manages the industry relations portfolio to assist in OEM onboarding certified repair facilities, and creates new OEM implementations, training, and program performance reviews to ensure the client experience is seamless and consistent. Works cross-functionally with CCC account team to ensure key tasks are being managed successfully. This position is embedded into the customer organization with regular presence on-site as specified by the customer.

 

Key Responsibilities:

• Serves as the designated OEM point of contact for day-to-day account management related to certified networks.
• Educates internal teams on new OEM Certified Repair Network (CRN) objectives and projects.
• Receives OEM issues, conducts research to clarify and resolve issues, and communicates resolution to the customer support team for ongoing educational purposes and improved customer support.
• Oversees CRN shop agreements and takes a proactive approach with upcoming renewals.
• Provides advice regarding strategic and operational partnership requirements.
• Provides analysis of program performance, and ongoing opportunities for program improvement.
• Supports new program rollouts/launches in conjunction with Product and other cross-functional teams.
• Communicates with OEM dealers and field representatives regarding network updates and initiatives.
   

 

Requirements:

Relevant Work Experience

• 4-year degree preferred or related work experience
• 3 years minimum project management or related work experience
• 2 years client service/advising experience preferred
• OEM or OEM Dealer exposure/experience a plus
• Demonstrated track record of running analytics on complex data sets and presentations of results to internal and external audiences at various degrees of seniority.
• 50+% travel or onsite presence as designated by customer

Key Competencies

• Knowledge of business process or workflow solutions
• Product platform technical expertise
• Excel, Tableau or similar analytics package
• Technical, Business, and Industry Knowledge
• Relationship building
• Ability to integrate into customer teams while preserving a “CCC first” mentality.
• Consulting/Advising /Presentation Skills

CCC Competencies

• Knowledge of CCC’s products and Services
• Interpersonal Communication
• Project Planning / Management
• Conflict Management
• Priority Management
• Decision Making
• Customer Focus
• Influential Leadership

 

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.