Coordinate housekeeping office operations including records, payroll, scheduling, inventory, and supplies. Monitor and dispatch room status, guest requests, Hotsos and Opera reports, and ensure timely completion of tasks. Communicate between housekeeping staff and management, maintain office cleanliness, and support PM shift needs.
Job Summary & ResponsibilitiesPreferred QualificationsPay Range
- Responsibilities include organizing, filing, and supervising the maintenance of housekeeping department records, payroll, scheduling, and supporting the Housekeeping Management Team.
- Assist in processing AM and PM room status reports
- Help supply uniforms, control expenses, and maintain inventory
- Assist guests in placing their guest room supply requests
- Provide communication between staff and management for an effective operation
- Provide friendly, courteous service in accordance with standard procedures
- Communicate with other departments throughout the hotel as necessary
- Monitor Hotsos and emails throughout the day
- Print and go over traces emails and report from Opera to assign to the runner
- Ensure all open calls in Hotsos have been dispatched and get completed within 20 minutes
- Complete follow up calls with guests
- Dispatch all queue, group rooms and VIP rooms to all supervisors
- Maintain housekeeping office cleanliness
- Ensure chemical bottles/amenity baskets are filled according to the department needs
- Ensure all collateral and amenities are available for the PM shift
Salary: $32.99-$33.99 per hour
- At least 2 years previous high volume administrative experience
- At least 2 years customer service experience
- Ability to prioritize
- Must have excellent verbal and written communication skills
- Must be detail oriented
- Must be proficient in Microsoft Office
- Must be proactive, flexible, able to meet deadlines, and to work under pressure
- Previous housekeeping experience at a luxury hotel is a plus
$31.99
Similar Jobs
Healthtech
Manage day-to-day New York office operations, vendor relationships, and workplace logistics. Support events, leadership visits, and hospitality to ensure a professional employee and visitor experience. Establish office processes and collaborate with HQ Workplace, People Ops, IT, and local leadership as the company scales.
Hospitality
Support housekeeping management by handling office operations: filing, payroll, scheduling, inventory and supplies, processing room status reports, dispatching Hotsos/Opera tasks, communicating with staff and guests, and ensuring shift collateral and cleanliness.
Top Skills:
HotsosMS OfficeOpera
Professional Services
The Executive Assistant will manage calendars, coordinate travel, handle correspondence, and support operations and finance for senior leadership in a dynamic environment.
Top Skills:
Crm Platforms (SalesforceHubspot)Microsoft Office Suite
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
