Office Manager - GI and Procedure Suites

Requisition Number: 2347701
Optum NY/NJ, is seeking an Office Manager to join our team in Poughkeepsie, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
The Office Manager is responsible for the clinical operations in the department to ensure that quality of care and excellent customer service are delivered to our patients.
Work Schedule: Monday-Friday 8am-5pm.
Primary Responsibilities:

• Oversees the clinical staff and/or non-clinical staff within clinical operations including training, mentoring, and counseling
• Maintenance and evaluation of staff performance and attendance
• Ensures quality Customer Service is provided to the patients and visitors courteously and promptly by staff
• Effectively communicates both Group and Department-specific information to staff for patient education (i.e., hours, par insurance plans etc.)
• Improves quality of care by performing and reviewing competencies and implementing appropriate action plans as need to bring staff to standards of care
• Works with staff to ensure the workflows are being maintained, patient flow is efficient, and quality of care is delivered
• Ensures employees are aiding and supporting to the providers by preparing equipment, stocking rooms, addressing patient concerns, and delivering clear and concise documentation of patient messages
• Develops and implements policies and workflows to meet the daily needs of the practice to increase patient satisfaction, decrease errors and improve quality of care
• Works routinely with management to provide feedback and correction of recurring errors

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Experience working in a medical office
• Ability to multitask, good organizational, communication and time management skills

Preferred Qualifications:

• Experience with payroll
• Experience with ordering supplies
• Experience with conflict resolution

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.