Oliver Wyman - Chief of Staff

Company:Oliver Wyman

Description:

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 7000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

The Chief of Staff (CoS) serves a pivotal, strategic role in driving the operations and influencing the direction of Oliver Wyman’s Practice and sub-practices. This includes planning, coordinating, and executing key strategies that enhance overall practice performance and market positioning. CoS is central in shaping and implementing the practice’s vision, ensuring that operational insights and strategic goals align seamlessly.

The role entails significant responsibility in managing high-impact projects that span various functions such as organizing team meetings, developing and maintaining comprehensive management information systems (MIS), monitoring content development and other investments, supporting go-to-market offerings, and interacting with commercial platforms. Integral to these duties is the CoS’ collaboration with different support functions like finance, business development/project lifecycle, marketing, legal, talent management, and events, ensuring coordinated support across the practice.

This role is also instrumental in the annual strategy and budget-setting process, ensuring execution and ongoing progress towards practice goals.

The CoS supports and drives the strategic direction of their responsible areas, utilizing methodologies such as story-lining, presentation development, and detailed modeling to effectively communicate the strategy. Reporting to both the Practice Leaders and the Director of Business Impact, the role plays an essential role in achieving the practice’s strategic objectives and operational excellence.

This is a hybrid role that requires 3 days per week in our midtown NYC office. There is no option to be fully remote.

Key Responsibilities:

Strategic Practice Management and Operations:

• Lead the development, articulation, and implementation of strategic plans and operational initiatives across the Practice.

• Act as a strategic partner to the Practice Leadership Team, driving agendas that support key objectives, and ensuring alignment between strategic planning and operational execution.

• Execute projects aligned with practice’s strategic priorities, leveraging resources and expertise from across the firm to achieve outcomes.

• Facilitate leadership and team meetings, ensuring agendas are purposeful, outcomes are tracked, and strategic priorities are clearly communicated.

• Develop and draft insightful internal communications and comprehensive business cases to support strategic decision-making and investments.

• Oversee the organization and execution of team events and activities, aligning them with strategic goals.

• Coordinate and manage global projects that support the practice’s strategic direction and operational framework.

Financial Planning and Analysis:

• Work in partnership with finance and practice leadership to develop, maintain, and track investments, ensuring efficient budgeting processes.

• Conduct detailed financial analysis to support annual budgeting and capacity planning processes, ensuring alignment with strategic objectives.

• Ensure the effective management of both ‘hard-’ and ‘soft-dollar’ investments to optimize resource allocation.

Human Capital Development:

• Collaborate with talent management to set strategic recruiting goals, interview senior candidates, and develop data-driven analysis to inform recruiting strategies.

• Manage onboarding and integration processes for new joiners, especially at senior levels, ensuring alignment with practice goals.

• Drive employee retention and attrition analyses, developing strategic insights to enhance human capital management.

• Coordinate the annual performance review process and objective-setting in conjunction with talent management, ensuring alignment with practice’s strategic priorities.

Client/Business Development:

• Analyze and enhance the practice's commercial effectiveness through strategic initiatives and operational improvements.

• Support client and client team requests, working collaboratively with departments like Legal, Finance, and IT to address strategic challenges and opportunities.

• Assist in developing and implementing marketing strategies, shaping the editorial calendar, and coordinating event logistics to support practice visibility and client engagement.

Skills and Attributes:

• Over 5 years of experience in professional services, including strategic project management and client interaction.

• Demonstrated ability to lead strategic initiatives, with strong storytelling and communication skills, proficiency in PowerPoint and Excel.

• Strong analytical and problem-solving abilities, including familiarity with generative AI and work-optimization tools.

• Proven track record of building and managing senior stakeholder relationships.

• Ability to influence and collaborate with colleagues at all levels, including executive audiences.

• Keen sense for identifying business opportunities and challenges from multiple perspectives.

• Exceptional quantitative skills, with proficiency in data modeling and analysis.

• Strong academic credentials paired with excellent communication skills.

• Proficiency in managing multiple projects, operating independently, and adhering to tight business deadlines.

• Thrives in fast-paced environments, adept with dealing with confidential matters, and responsive to ad-hoc requests.

• Comfortable navigating ambiguity and acting effectively with limited oversight.

The applicable base salary range for this role is $110,000 to $178,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.