Owns end-to-end merchant activation and onboarding, ensuring listings are complete, accurate, culturally relevant, and ready for launch in Arabic and English. Performs quality checks, maintains onboarding checklists, identifies blockers, and coordinates with Account Management to prevent delays. The role requires strong communication, attention to detail, proactive problem-solving, process improvement skills, and experience with analytics tools and content management platforms.
🚀 Welcome to Your Next Adventure!
Onboarding Associate who will ensure seamless transition of new partners onto our platform. This role is critical in ensuring that every brand "Go-Live" is executed with precision—guaranteeing that merchant offerings are perfectly structured, visually accurate, and fully optimized across both Arabic & English interfaces. You will be the final gatekeeper of quality, identifying potential hurdles proactively to ensure a flawless first impression for our customers.
🛠 What You’ll Get Your Hands On:
- Own the end-to-end activation process, ensuring merchants are set "Live" only when all platform requirements and quality benchmarks are met.
- Perform rigorous quality checks on merchant listings, ensuring covers, tags, and product descriptions are accurate, high-resolution, and culturally relevant for our audience.
- Ensure that every listing meets our platform's aesthetic and informational guidelines to maintain a premium user experience.
- Proactively flag potential blockers to the Account Management teams to prevent delays.
- Maintain and execute a high-standard onboarding checklist, ensuring no brand launches with missing data or broken user flows.
🧙♂️ The Magic You Bring
- Ability to work on a custom schedule with flexible weekend days off.
- Excellent written and verbal communication skills.
- effectively in a fast-paced, dynamic environment.
- Proactive problem-solving skills with a focus on process improvements.
- Attention to detail and ability to think strategically.
- Native Arabic language required, fluency in local dialect is a plus.
- Bachelor’s degree in Translation, Linguistics, Marketing or equivalent experience.
- 2-5 years of experience in onboarding, translation, or e-commerce.
- Demonstrated experience in using analytics tools and content management platforms.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
Be Customer Obsessed: “Focus on the customer and all else will follow.”
Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
It's All About People: “Be a team player; together we are stronger.”
Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
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