Onboarding Lead – Title Management

NOTE: This role is temporary with an end date.

THE OPPORTUNITY

The Onboarding Lead – Title Management will be responsible for driving successful adoption of the Firebrand Title Management platform across all business units. This role blends change management, user enablement, and system optimization to ensure a smooth transition from legacy tools to the new platform. Acting as the primary liaison between business stakeholders, Firebrand, and internal technical teams, the Onboarding Lead will guide end users through the implementation journey—building readiness, developing and delivering tailored training, and fostering long-term user confidence and engagement.

This position is both strategic and hands-on, requiring strong communication, analytical, and facilitation skills to help teams embrace new processes and maximize system value. In addition to supporting the Firebrand Title Management rollout, the role may also contribute to other enterprise initiatives where onboarding and change management support are needed.

RESPONSIBILITIES

Implementation Phase (through go-live)

• Serve as the primary change leader for the transition to Firebrand Title Management, ensuring all departments are prepared for new workflows and processes.

• Partner with business leads to perform impact and readiness assessments, identifying adoption risks and developing mitigation plans.

• Develop a comprehensive onboarding and communication plan, including key milestones, stakeholder updates, and user engagement activities.

• Translate system functionality into role-based training programs, ensuring content is aligned with each department’s workflows.

• Design, develop, and deliver training materials such as:

  • Instructor-led and virtual sessions

  • Step-by-step guides, short videos, and e-learning modules

  • Quick reference sheets and “day-one” readiness materials

• Coordinate UAT (User Acceptance Testing) activities—ensuring testers understand business rules, validation steps, and feedback processes.

• Support configuration activities including views, dashboards, saved searches, workflows, and reports.

• Partner with Firebrand and internal technical teams to validate data, integrations, and production readiness.

• Measure onboarding effectiveness through feedback sessions, surveys, and usage metrics.

Post-Go-Live (sustainment phase)

• Serve as the Title Management subject matter expert (SME) and advocate for continuous user adoption.

• Lead post-implementation onboarding for new hires and refresher sessions for existing staff.

• Maintain all process and training documentation, ensuring alignment with evolving business practices.

• Monitor user engagement and adoption trends, identifying departments or individuals who need additional support.

• Work with department heads to embed best practices into standard operating procedures.

• Develop a continuous learning framework, including office hours, update briefings, and user community forums.

• Support creation and maintenance of custom reports, dashboards, and analytics to empower data-driven decision-making.

• Collaborate with IT and Firebrand to prioritize enhancement requests and communicate upcoming feature releases to end users.

About Scholastic

For more than 100 years, Scholastic Corporation (NASDAQ: SCHL) has been meeting children where they are – at school, at home and in their communities – by creating quality content and experiences, all beginning with literacy. Scholastic delivers stories, characters, and learning moments that empower all kids to become lifelong readers and learners through bestselling children’s books, literacy- and knowledge-building resources for schools including classroom magazines, and award-winning, entertaining children's media. As the world's largest publisher and distributor of children's books through school-based book clubs and book fairs, classroom libraries, school and public libraries, retail, and online, and with a global reach into more than 135 countries, Scholastic encourages the personal and intellectual growth of all children, while nurturing a lifelong relationship with reading, themselves, and the world around them. Learn more at www.scholastic.com.

Thank you for your consideration in choosing Scholastic.

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HOW YOU CAN FIT (Qualifications)

• Proven experience leading organizational change, system adoption, or onboarding initiatives for enterprise software implementations.

• Demonstrated expertise in training program development—from instructional design to live delivery.

• Ability to translate technical concepts into clear, accessible content for non-technical audiences.

• Exceptional communication, facilitation, and stakeholder management skills.

• Experience with UAT coordination, system documentation, and deployment readiness.

• Proficiency with reporting, dashboards, and data visualization tools.

• Strong understanding of change management is a plus.

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

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