Own end-to-end onboarding for mid-market and enterprise customers: run kickoff-to-go-live engagements, build project plans and documentation, scope and manage migrations, design workspace structures, deliver training to drive early adoption, run onboarding syncs and handoffs to CSMs, and surface product feedback to internal teams.
Air is a Creative Ops System for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised +$70m from world-class venture capital groups including Avenir, Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures.
This role requires in-office attendance at least 3 days/week in New York City.
As an Onboarding Manager, you will own the end-to-end onboarding experience for Air's mid-market and enterprise customers. You'll work closely with Sales and Product to ensure every new customer launches successfully, adopts Air quickly, and sees real value in their first 90 days.
- Lead structured onboarding engagements from kickoff through go-live across a range of account sizes and complexity levels.
- Build and maintain onboarding project plans and customer-facing documentation tailored to each account.
- Scope and manage asset migrations from a customer's existing platform into Air.
- Work with customers to design workspace and organizational structures that match how their team actually works.
- Drive early feature adoption through hands-on training and enablement sessions.
- Run recurring onboarding syncs and document meeting notes, action items, and risk flags in real time.
- Collaborate with CSMs on a smooth handoff, ensuring continuity as customers move into the long-term success relationship.
- Surface product feedback and blockers to the right internal teams via established intake channels.
- 2+ years in a customer-facing onboarding, implementation, or customer success role at a SaaS company.
- Experience managing multiple onboarding engagements simultaneously without dropping details.
- Comfort with technical concepts like migrations, integrations, permissions models, and SSO basics.
- Strong written and verbal communication; you can run a kickoff call and send a clear follow-up email in the same afternoon.
- Organized and proactive by nature; you track action items, flag risks early, and follow through.
- Familiarity with tools like Notion, Slack, Salesforce, or similar GTM and documentation platforms.
- Active user of AI tools (Claude, ChatGPT, or similar) in your day-to-day work; you know how to prompt well, synthesize outputs, and build AI into your workflow rather than treat it as a novelty.
- Act like a driver: Take initiative and ownership without waiting to be told.
- Work in public: Share ideas openly, get feedback early, and collaborate across teams.
- Play to win: Aim high and bring creativity, adaptability, and focus to your work.
- Say the hard thing: Give and receive feedback with clarity and respect.
- Disagree and commit: Debate honestly, then align quickly to move forward together.
Why Air?
- Growth and Impact: Join a rapidly scaling company with a mission to transform the creative ops space. Your work will have a direct, tangible impact on [our ARR growth].
- Comprehensive Benefits: We offer competitive medical, dental, and vision insurance, along with dependent coverage. You’ll also enjoy a generous work-from-home stipend, professional development reimbursement, and unlimited vacation days.
- Commitment to Diversity: We believe in the power of diverse perspectives and strive to create an inclusive culture that welcomes individuals from all backgrounds and experiences.
- Competitive Compensation: The compensation range for this role is USD $80,000 - $138,000 + equity, commensurate with experience.
At Air, we’re committed to building a world-class team and helping every individual reach their full potential. If you're passionate about solving big problems and growing with an innovative company, we’d love to meet you!
Air New York, New York, USA Office
We currently don't have an office space but are looking forward to opening one in Brooklyn, New York in Fall 2022. We have team members who live all around the world and so we will always have a split team with some members working remotely and some coming to the office.
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