Onboarding Specialist

What you’ll do:

• Join a high-performing, fast-growing Customer Success team in builder mode.
• Own SMB customer onboardings from kickoff through go-live, following defined onboarding paths and timelines.
• Guide customers through product setup, basic configuration, and core workflows to ensure early adoption.
• Manage multiple onboardings concurrently while maintaining a high-quality, responsive customer experience.
• Partner with Sales to ensure clean handoffs and clear understanding of customer goals and use cases.
• Identify onboarding risks early and proactively communicate next steps to customers and internal teams.
• Contribute to onboarding documentation, templates, and enablement materials to improve consistency and speed-to-value.
• Support smooth handoffs from onboarding to Customer Success or scaled support motions.

What we’re looking for:

• One to three plus years of experience in Onboarding, Customer Success, Implementation, Support, or another customer-facing role at a SaaS or technology-enabled company, or prior entrepreneurial or early-operator experience in a fast-moving environment.
• Demonstrated ability to take ownership, identify gaps, and move work forward without waiting for detailed direction, with comfort taking initiative and accountability in environments where structure is still being built.
• Strong organizational and time-management skills, with the ability to manage a high volume of customers simultaneously.
• Clear, friendly communicator who can explain product concepts in a simple, approachable way.
• Highly detail-oriented with a strong sense of ownership and follow-through.
• Comfort operating in fast-paced environments with evolving processes.
• Customer-first mindset with a bias toward action and execution.
• Background in hospitality, service, or high-volume customer environments is a plus.