Operations Coordinator

ABOUT RINSE

Laundry and dry cleaning services make up a $90 billion global industry that has barely changed in decades. Most of it still runs on manual scheduling, delivers inconsistent quality, and has no technology backbone. We think that's a massive opportunity, and for over ten years, we've been building the company that solves it.
Rinse is building the global category leader for clothing care. We've replaced the legacy model with smart scheduling, best-in-class quality, and a technology backbone that makes the entire experience seamless, for customers across the San Francisco Bay Area, New York City, Los Angeles, Washington DC, Chicago, Boston, New Jersey, Seattle, Austin, and Toronto.
We've raised over $70 million from leading VCs and strategic investors, including Partech and LG Electronics. They're backing us because they see the same thing we do: an enormous industry ripe for a smarter approach, and a team that knows how to win it. 
Our bar is simple: A+ talent only. If you want to help us accelerate that mission, we want to hear from you.

ABOUT THE ROLE

As a core member of our Local Operations team, you will be responsible for executing all aspects of Delivery and Cleaning operations as we scale Rinse New York.  You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery and are delivered on time by our Valets. This role comes with growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development.
A few important things to note about this role:

• Typical shift schedule: 4:30PM - 1:00AM
• Initial Compensation: $20/hr for the first 30 days (training), and then increasing to $22/hr
• Equity: All Rinse Operations Associates have the opportunity to earn and vest equity (options) after working at the company for 90 days.
• Benefits: Health benefits (Medical, Dental, Vision for full-time employees); paid time off; paid sick leave; 401k; Snacks at the office; Free laundry and dry cleaning (Rinse credit provided).

Applicants will be required to submit to a DMV check prior to commencing employment.
 

IN THIS ROLE, YOU WILL...

• Ensure that customer orders are ready for delivery by performing quality and inventory control checks 
• Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift. 
• Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests. 
• Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in New York
• Be able to drive occasional delivery routes to gain on-the-ground experience and assist Valets on-the-road.

AS THE IDEAL CANDIDATE, YOU… 

• High School Diploma or GED required; some college education preferred
• 1-2 years of experience in logistics, freight transport, or third-party logistics (3PL) is a plus
• Are a problem solver who is biased towards action and able to overcome challenges
• Thrive in fast-paced environments and work well under pressure
• Are energized until the late hours of the night and can reliably work evening shifts
• Roll with the punches and embrace change and ambiguity
• Are comfortable with or are excited to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is a plus
• Experience with PC applications such as Email, Word, and Excel and Mobile apps
• Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers
• Can lift up to 50 pounds safely
• Capable of working independently and collaborating with multiple teams in a fast-paced environment
• Ability to multitask and manage various tasks simultaneously
• Previous experience in Startups a big Plus
• Have a driver's license with a clean driving record (Motor Vehicle Record check required)

WHY WORK AT RINSE

• You will be executing on an important part of Rinse’s business and will help shape the New York market’s operations from the ground up.
• You can take pride in getting to be a part of interesting and impactful work at a promising startup poised for continued growth. 
• We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis.
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others. 

This is an exciting opportunity for any motivated, hard-working, quick-learner to join our team and be given the chance to help Rinse New York grow with the market.