The Operations Coordinator supports day-to-day operations, managing order fulfillment, logistics, and communication across departments while ensuring accuracy and efficiency in a fast-paced environment.
The Operations Coordinator will play a key role in supporting day-to-day operations across wholesale and e-commerce channels. This role ensures seamless order fulfillment, logistics execution, and communication across departments. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced environment where accuracy and efficiency are critical. This position is located in our Brooklyn, NY office.
Key Responsibilities- Order Processing & Fulfillment
- Enter and release sales orders in SAP Hana; troubleshoot order issues.
- Manage Amazon order fulfillment, routing and ASN submissions
- Book freight and manage delivery logistics for events, warehouse needs, and material orders.
- Coordinate pick tickets, shipments, routing, and scheduling with the warehouse.
- Monitor daily order fulfillments and address start/cancel or routing needs.
- Process and release e-commerce orders in Shipstation (as needed).
- Submit ASNs, create shipping labels, and provide tracking to customers.
- Wholesale & E-Commerce Support
- Assist the wholesale team with customer inquiries and shipment updates.
- Track wholesale returns, damages, and customer chargebacks.
- Update and maintain the open order sheet for warehouse and wholesale priorities.
- Monitor daily shipped order lists to ensure accuracy and timely communication.
- Inventory & Logistics Coordination
- Execute inventory transfers and adjustments across wholesale and e-commerce warehouses.
- Track inventory levels and POs to make reorder recommendations
- Partner with warehouse staff to confirm shipping, inventory levels, and updates.
- Documentation & Reporting
- Maintain and update the operations manual and SOPs.
- Track and report order status, returns, and chargebacks.
- Manage and verify routing guides, shipping instructions, and delivery requirements
- Support the launch of new customers and products, ensuring operational readiness.
- 1–3 years of experience in operations, logistics, supply chain, or related field.
- Strong organizational and multitasking skills with attention to detail.
- Proficiency in SAP Hana, Shipstation, Shopify, Faire, Amazon Vendor Central, Google Suite, and Excel/Sheets.
- Familiarity with vendor portals (e.g., Bamboo Rose, Nexcom, Fineline) a plus.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, team-oriented environment.
Top Skills
Amazon Vendor Central
Excel/Sheets
Faire
Google Suite
Sap Hana
Shipstation
Shopify
Tonymoly USA New York, New York, USA Office
53 Bridge Street, Apt 712, New York, New York, United States, 11201
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