Operations Director, COO Team (F/M/D)

Flowdesk's mission is to build a global financial institution for digital assets, one designed from the ground up for market integrity and efficiency.

To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution to our comprehensive treasury management offerings. This is how we cut through the noise and build robust and scalable systems across all our business lines.

We seek individuals who are driven by this systematic approach. Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure.

This role reports to the Chief of Staff to the Group COO.

We are looking for a strategic leader responsible for driving critical operational initiatives across the organization. This role requires a dynamic professional who can navigate the complex and changing landscape of digital assets while building scalable operational frameworks to support the firm's growth.

Key Responsibilities

• Lead and execute high-priority strategic initiatives.
• Develop and implement operational strategies that align with the firm's business objectives.
• Serve as a key partner for Operations, Executive Leadership, and cross-functional teams.

• Manage critical internal and external relationships.
• Drive the establishment of governance structures.

• Establish key performance metrics and reporting mechanisms for operational initiatives.

• Build, mentor, and develop high-performing operational teams as the organisation grows.
• Foster a culture of accountability, transparency, and continuous improvement.

• 10+ years of progressive experience in operations, strategy, or related functions.

• 10+ years of experience in digital assets, fintech, financial services, or highly regulated industries
• Demonstrated experience leading strategic initiatives, preferably in digital assets, cryptocurrency, or blockchain sectors
• Proven track record of successfully managing complex, cross-functional strategic projects
• Experience working in high-growth, fast-paced environments
• Exceptional initiative management skills with ability to conflicting priorities
• Outstanding analytical and problem-solving capabilities
• Excellent written and verbal communication skills, with the ability to distill complex topics for diverse audiences

Preferred Qualifications, Knowledge, Skills, and Attributes

• Deep understanding of the digital assets regulatory landscape
• Experience building operational functions from the ground up

• Strategic thinker with strong execution capabilities
• Self-starter who thrives in ambiguous environments with evolving priorities
• Detail-oriented with a commitment to accuracy and thoroughness
• Collaborative leadership style with ability to influence

• International environment (English is the main language)
• 100% Coverage from Justworks Benefits (Medical, Dental, and Vision plans)
• Team events and offsites

The base salary range for this role is between $230,000 - $280,000 in the State of New York. This range is not inclusive of our discretionary bonus.

When determining a candidate’s compensation, we consider a number of factors including expertise, experience, job scope, and current market data. At Flowdesk, final offers are carefully determined to recognize the value and impact you bring.

Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet!

Here's what you can expect if you apply

1. HR Call
2. Technical Interview with the Chief of Staff to the Global COO
3. Interview with the Chief Revenue Officer & CEO US
4. Interview with a Sales/Trading Leader
5. Founder Interview with the Co-Founder & Global COO
6. Wrap-up Interview at the CHRO

On the agenda, discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job!

We are committed to an inclusive and accessible recruitment process. If you require any reasonable adjustments or have specific needs to enable you to participate fully in the interview or assessment process (e.g., a sign language interpreter, extra time for a test, or an accessible location), please contact us to discuss how we can support you.