Manage day-to-day operations for school staffing: schedule assignments, communicate with school administrators and temporary staff, resolve issues, drive engagement and retention, support product improvements, handle high-volume multi-channel communications, process claims, conduct outbound calls, and provide internal administrative support to meet service and satisfaction goals.
💛 What You’ll Do💰 Compensation/Benefits
BrightBee is an educational technology startup revolutionizing how K-12 schools recruit and engage with support staff. Our mission is to create a future where schools thrive and workers have the support they need to prosper and grow. We believe in unlocking the potential of every school team member, no matter where they started their career journey.
The Opportunity: BrightBee has an amazing pool of temporary workers who are dedicated to helping K-12 students and schools, which we call Bees. Our newest Operations Manager will be part of the BrightBee team that runs the day-to-day operations of providing customer support to school leaders and Bees, making sure we fill as many assignments as possible and maintaining high levels of satisfaction and engagement with both groups.
📅 Schedule- Monday- Friday (8:30am - 5:00pm Pacific Time)
- Location: This role is fully remote, although depending on your location you may be asked to complete site visits to our partners occasionally.
- Candidates must be located in one of the following states:
- California
- Nevada
- Texas
- Georgia
- Illinois
- Michigan
- New Jersey
- Supporting daily scheduling, assignments, and logistics (8:30am - 5:00pm Pacific Time)
- Communicating with school administrators and Bees to troubleshoot any problems and ensure that their needs are being met.
- Developing and implementing engagement strategies for both site partners and Bees to maintain high levels of satisfaction and retention.
- Working with the BrightBee product and engineering team to support continuous improvement of the software platform schools and Bees use to match assignments.
- Providing internal administrative and clerical support for the BrightBee team.
- Manage high-volume, multi-channel communications (phone, email, and chat/text) concurrently using platforms such as Zendesk.
- Process and reconcile claims rapidly, ensuring accurate and timely matching and resolution.
- Conduct outbound cold calls to prospective or lapsed clients/partners to drive engagement and business goals.
- Demonstrate proven success and adherence to performance expectations within a remote work environment.
- Handle sensitive and complex situations, including effectively communicating challenging decisions, such as site access revocation due to performance feedback.
- Other duties as assigned
- Education: A bachelor’s degree or equivalent experience.
- Experience: At least 1 year of experience working in an administrative or office job or customer service is required, managing fast-paced and/or complex tasks.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with teachers, students, and school staff.
- Adaptability: Ability to quickly pivot from one task to another without missing a beat.
- Reliability: Dependability and punctuality are vital for fulfilling on-demand job opportunities efficiently.
- Passion for Education: A genuine enthusiasm for supporting student learning and promoting academic success.
- Competitive cash compensation ranging from $57,000 to $62,000 per year
- Comprehensive health, vision, dental, and other insurance benefits
- Unlimited vacation policy
- Remote work
- Opportunity to make a significant impact in the education sector
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