Manages front-of-house operations, audience services, volunteers, concessions, facility readiness, security protocols, rentals, and special events at a performing arts venue. Responsibilities include hiring and scheduling staff, coordinating vendors and event logistics, maintaining supplies and spaces, handling patron concerns, processing deposits and invoices, and ensuring an inclusive, high-quality guest experience. Requires evening, weekend, and occasional holiday availability.
JOB SUMMARY
Proctors Collaborative is the Capital District’s leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement, and economic development initiatives throughout the region. We’re changing expectations about how the arts serve a community.
Proctors Collaborative seeks an Operations Manager for Universal Preservation Hall to join its Operations team to serve in a professional, front-line position. This is a full-time, salaried position that requires a flexible schedule, including evenings, weekends, and occasional holidays.
ESSENTIAL DUTIES & RESPONSIBILITES:
- Audience Services Management
- Assist in the development and implementation of procedures to improve patron experience
- Train and schedule Ambassadors in coordination with organizational partners for all performances and events
- Hire, train, and supervise house managers for all performances and events
- Front of House Management
- Be present for and/or schedule per diem house managers for all performances and events
- Manage the volunteer team for each performance
- Maintain the cleanliness and appearance of lobbies, theater and front facing areas
- Coordinate operation of facility during each performance (heating/cooling, lighting, etc.)
- Provide high-quality, individualized customer service for patrons
- Communicate with patrons to resolve seating and other concerns that may arise
- Volunteer Management (in coordination with the Community Engagement Liaison)
- Create, maintain, and update volunteer staffing schedules for each production
- Produce and manage volunteer renewal packages every season
- Maintain database of volunteers for each season
- Receive, process, and confirm volunteer renewals and first-time registrations
- Schedule and lead volunteer orientation sessions before each season
- Assist volunteers in rescheduling if necessary
- Concessions Management
- Manage inventory and sale of concession items including deliveries and stocking
- Handle deposits for each performance according to direction from the Finance department
- Hire, schedule, and supervise paid bartenders
- Purchase nonalcoholic beverages and other concessions supplies
- Facility Management
- Coordinate facility cleaning and maintenance services with contracted vendors, housekeeping staff, and groundskeeping partners to ensure a safe, clean, and welcoming environment
- Oversee the cleanliness, appearance, and operational readiness of all facility spaces, including public areas, backstage spaces, staff areas, and surrounding grounds
- Manage the ordering, inventory, and distribution of facility and event-related supplies in collaboration with the Housekeeping Manager
- Oversee security systems, protocols, and policies for the theatre
- Special Events & Rentals Management
- Maintain the organization’s event calendar by entering and managing event holds, confirmations, contracts, and detailed event information
- Manage, maintain, and organize event assets and supplies, including décor, linens, furniture, and other rental inventory
- Collaborate closely with the Production team to coordinate venue, rental, and event logistics, ensuring all operational and technical needs are met
- Oversee room setups and resets for rentals and events, including coordinating and performing pre-event and post-event space preparation
- Prepare rental agreements, contracts, and invoices, and partner with the Finance team to address special billing requirements and payment processing
- Assist other departments in staffing, setting up, and running special events
- Coordinate all aspects of rentals with clients and appropriate internal departments
POSITION QUALIFICATIONS
- Excellent customer service skills and a commitment to providing an exceptional patron and client experience
- Self-motivated, proactive, and able to take initiative while working independently and collaboratively
- Strong organizational skills with exceptional attention to detail, accuracy, and presentation standards
- Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment
- Skilled problem solver with the ability to make thoughtful decisions and adapt quickly to changing circumstances
- Demonstrates professionalism, diplomacy, and strong interpersonal skills while building collaborative relationships across departments, external partners, event teams, and community stakeholders
- Commitment to EDIA (Equity, Diversity, Inclusion, and Access) principles, with experience working respectfully and effectively with diverse populations
- Ability to lead and coordinate event operations in a manner that reflects EDIA values and promotes an inclusive experience for all stakeholders
- Proficient in standard computer applications and able to learn new software and database systems quickly
PHYSICAL DEMANDS
- Must be able to bend, stoop, and lift up to 40 pounds
- Must be able to stand and walk for extended amounts of time
PAY RATE: $63,000 - $68,000 Annually
Proctors Collaborative is committed to building a workplace that is both creative and progressive. To that end, we seek a broad spectrum of candidates including women, people of color, all cultural backgrounds and persons with disabilities. We celebrate individual differences and strive to treat everyone with fairness and respect.
Proctors Collaborative does not discriminate in practices or employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.
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