Operations Manager

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

We are seeking an experienced Operations Manager to oversee our finance, accounting, administrative, and IT operations. This key leadership position ensures smooth day-to-day operations, financial accuracy, system efficiency, and compliance with industry standards.

The ideal candidate is fluent in the Applied Epic agency management system, experienced in financial and operational oversight, and comfortable managing IT systems and vendor relationships. Bilingual fluency in English and Cantonese or Mandarin is strongly preferred.

Responsibilities:

· Manage accounting, budgeting, and financial reporting processes

· Oversee office administration, HR documentation, and vendor relations

· Supervise and streamline agency operations for efficiency and accuracy

· Maintain compliance, internal controls, and process improvements

· Oversee IT systems, software, and vendor management

· Provide financial analysis and operational reporting to leadership

· Ensure effective use of the Applied Epic agency management system

Requirements:

· 5–7+ years of experience in operations, accounting, or finance (insurance or financial services preferred)

· Fluent in Applied Epic insurance agency management system

· Experience in IT oversight and vendor coordination

· Strong leadership, analytical, and organizational skills

· Excellent communication skills

· Bilingual (English + Cantonese or Mandarin) preferred

Education/Experience:

Bachelor’s degree in accounting, Finance, Business Administration, or related field

Benefits & Perks:

· Competitive Compensation

· Industry Leading Healthcare

· Savings and Investments

· Charitable Giving Programs

· Offering hybrid work option

· Opportunities for Growth

· Parental Leave

· Generous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh. For more, visit www.Acrisure.com or learn more here.

Pay Details:

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.