Operations Manager

The Opportunity:

The purpose of this role is to lead and coordinate business operations activities to achieve regional targets and goals, propose and implement business improvement strategies, oversee a streamlined business operations department, supervise day-to-day activities of assigned business units, and manage business continuity planning to deliver service excellence.

• Location:  New York, NY, Atlanta, GA, Plano, TX or Sun Prairie, WI

• Work Arrangement: This role is a hybrid role, requiring 2-3 days/week in the office

• The starting salary range for this role is between $104,000-$195,000 annually, depending on experience level and location

Your New Role:

• Assist in the development and execution of the strategic plan for the overall Program Business including establishment and execution of best practices associated with new program sourcing, development, due diligence, onboarding and post launch monitoring.
• Support Management in implementing business strategies and ensuring compliance with regulatory requirements.
• Develop, maintain and enhance operational standards to deliver best practice and global consistency.
• Drive streamlined team operations by developing and executing operations standards and procedures.
• Monitor and measure service delivery and performance to identify and address areas of risk.
• Anticipate and proactively manage resolution of operational issues.
• Act as an escalation point for problems and issues and ensure resolution.
• Collaborate with key stakeholders to implement solutions and drive ownership of change.
• Actively coach and develop less experienced team members.

Work Experience:

Necessary Work Experience includes:

• Experience working with program administrators and/or managing carrier delegated authority underwriting operations

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• Advanced working knowledge of policy administration and claims management systems to evaluate MGA and/or TPA partner system capabilities

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• Experience with the following commercial lines of business: Homeowners, Commercial Property, General Liability, Commercial Auto, Professional Liability (D&O, E&O, EPL)
• Working knowledge of Commercial Insurance carrier business unit processes, including underwriting, claims, operations, compliance/regulatory and technology/IT, insurance bureau ISO, NCCI, AAIS (inland marine)

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• Experience of managing complex business and change initiatives.·        
• Practiced in building and improving business processes.

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• Proactive approach to identification of opportunities and resolution of issues     
• Strong operational and service background.

Qualifications:

Necessary Qualifications include:

• College Degree or equivalent combination of education and work experience.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE?  What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.