A person sitting in a relaxed position in front of a tablet, on a video call with two other people.
Alma Logo

Alma

Operations Program Manager

Sorry, this job was removed at 06:41 p.m. (EST) on Tuesday, Apr 22, 2025
Remote
Hiring Remotely in United States
Remote
Hiring Remotely in United States

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Website

Job Board

Values

Candidate Interview Guide

Operations Program Manager

We are looking for a mission-driven, highly motivated team member who shares our passion and vision to simplify access to high-quality, affordable mental health, and is excited by the entrepreneurial challenges of supporting the scale of an evolving operation.

As a Core Ops Program Manager within Command Center, you will be supporting over 200 team members on Operations, playing a pivotal role in driving operational excellence and cross-functional alignment. Reporting to the Director of Operations, you will own strategic programs that enhance our operational efficiencies, manage quality assurance initiatives, and serve as a key liaison between Core Operations and other departments. You will be responsible for implementing and maintaining programs that ensure consistent, high-quality experiences for both our providers and clients, while looking for ways to improve the internal team’s experience as well. 

You will partner closely with Operations Leadership, Business Intelligence, People & Culture team, and Product & Engineering to drive operational effectiveness and strategic alignment across the organization.

The ideal candidate is creative, has exceptional program management skills, thrives in a cross-functional environment, and can effectively translate strategic initiatives into actionable plans while maintaining strong attention to detail and quality standards.

What you’ll do:

  • Build and manage Core Operations' Quality Assurance program, working closely with our operations data and Delivery leaders to establish standardized monitoring processes and metrics to ensure premium RCM experiences for providers and clients.
  • Support the operating rhythm of the Operations department, including managing cross-team programs, and supporting departmental reporting and communication strategies.
  • Serve as a key liaison between Core Operations and other departments, ensuring effective bi-directional communication of critical information, team performance, and strategic initiatives.
  • Lead centralized, strategic project management that mitigates operational risks, working closely across the Operations org with Process Innovation, Delivery and CX teams.
  • Implement and manage programs that ensure successful integration and management of vendors, contractors, and extended workforce teams, with metrics-driven goals to ensure workforce stabilization.

Who you are:

  • You have 4-6 years of work experience in business operations, program management, or related fields - ideally in the healthcare, revenue cycle management, or fast-paced startup environments.
  • You have demonstrated success in managing complex, cross-functional programs and driving operational improvements at scale, with excellent leadership skills that enable you to influence and collaborate effectively across teams.
  • You have strong analytical skills with the ability to translate data into actionable insights and program recommendations.
  • You have experience building and managing quality assurance programs (or similar operational excellence initiatives) and a strong interest in workforce management and operational planning.
  • You have exceptional communication and stakeholder management skills, and can effectively communicate with both internal and external stakeholders.
  • You are relentlessly organized with meticulous attention to detail and exceptional project management skills.
  • You are passionate about mental health, our mission at Alma, and Diversity, Equity, and Inclusion (DE&I).

Benefits:

  • We’re a remote-first company
  • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
  • 401K plan (ADP)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Aetna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • Flexible PTO 

Salary Band: $100,000 - $125,000 

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.

Alma Brooklyn, New York, USA Office

397 Bridge St, 7th Floor, Brooklyn, New York, United States, 11201

Similar Jobs at Alma

2 Days Ago
Remote
United States
115K-145K
Mid level
115K-145K
Mid level
Healthtech
The Product Marketing Manager will develop go-to-market strategies, create valuable messaging, and analyze market trends for insurance and billing tools.
Top Skills: B2B2CFintechHealthcareSaaS
2 Days Ago
Remote
United States
85K-110K
Junior
85K-110K
Junior
Healthtech
The FP&A Analyst at Alma will prepare financial reports, participate in budgeting, collaborate across teams, and deliver insights to support decision-making.
Top Skills: Business Intelligence ToolsExcelLightdashSQL
3 Days Ago
Remote
United States
160K-190K
Mid level
160K-190K
Mid level
Healthtech
The Senior Data Scientist will utilize machine learning and analytics to enhance provider-client matching and other business solutions while collaborating cross-functionally.
Top Skills: A/B TestingMachine LearningPythonRSQL

What you need to know about the NYC Tech Scene

As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.

Key Facts About NYC Tech

  • Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
  • Key Industries: Artificial intelligence, Fintech
  • Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
  • Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account