OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.
Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
We are seeking an Operations Program Manager to drive operational excellence across our go-to-market and delivery organizations, including Sales, Customer Success, Professional Services, and Data/Analytics. This role sits at the intersection of strategy, execution, and continuous improvement.
You will own cross-functional programs that improve scalability, efficiency, and customer outcomes—going beyond traditional project management to diagnose operational problems, redesign processes, and embed data-driven, repeatable solutions. The ideal candidate brings a strong foundation in Lean Six Sigma, process optimization, and change management, paired with the ability to lead complex initiatives in a fast-paced software environment.
Program & Initiative Leadership
- Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
- Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics
- Drive alignment across stakeholders with competing priorities, ensuring timely delivery and measurable impact
- Proactively identify risks, dependencies, and constraints; develop mitigation plans and escalation paths
Process Improvement & Operational Excellence
- Assess end-to-end processes (lead-to-cash, onboarding, delivery, renewals, data flows) to identify inefficiencies, bottlenecks, and root causes
- Apply Lean Six Sigma methodologies (Process mapping, Kaizen, value stream mapping, root cause analysis) to design and implement scalable process improvements
- Standardize workflows, documentation, and operating cadences while balancing flexibility for growth
- Measure outcomes and ensure improvements are sustained through governance, controls, and feedback loops
Change Management & Enablement
- Drive adoption of new processes, tools, and ways of working through thoughtful change management
- Partner with functional leaders to develop communication, training, and enablement plans
- Act as a trusted advisor to stakeholders, influencing without authority and fostering a culture of operational rigor and continuous improvement
YOUR EXPERIENCE
- 10+ years of experience in Operations, Program Management, Business Operations, or Process Improvement within a software or SaaS environment
- Demonstrated experience leading cross-functional initiatives across Sales, Customer Success, Professional Services, and/or Data teams
- Strong background in process improvement methodologies (Lean, Six Sigma, or equivalent)
- Proven ability to move from problem definition to solution design to execution and measurement
- Excellent stakeholder management, communication, and facilitation skills
- Highly analytical mindset with the ability to synthesize complex information into clear recommendations
Preferred Skills:
- Lean Six Sigma Green Belt or Black Belt (or equivalent practical experience)
- Experience with go-to-market operations (e.g., lead-to-cash, forecasting, onboarding, renewals)
- Familiarity with SaaS metrics and operating models
- Background in change management or organizational transformation
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]
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