The Operations Project Manager I will manage medium to large-scale projects, ensuring Member Care teams are prepared for client launches and operational resolutions, while providing exceptional customer service and collaboration with various departments.
As an Operations Project Manager I you will work closely with member care leaders to research and resolve operational issues and will take on project management for medium/large-scale projects. The right candidate is curious, a quick-learner, can work both independently and as a part of a team, has a passion for solving problems, and is comfortable utilizing project management methodologies. An ideal candidate is dedicated to providing world-class customer service and has a drive to improve healthcare and health outcomes.
This role is an individual contributor. This role will report into the Manager, Operations Project Management.
Responsibilities:
- Follow project management best practices to lead medium/large-scale projects
- Lead the Member Care workstream for client launches, collaborating with Member Care leadership, Training, Quality, Knowledge Enablement and CaPS (Care Delivery, Planning and Strategy)
- Ensure Member Care has the tools, systems and processes in place and documented to meet the service delivery models of new clients and clients launching new products/services
- Represent Member Care in cultivating strong and healthy relationships with clients, insurance carriers and consultants
- Engage appropriate resources from Member Care to ensure successful launches, including but not limited to Training, Knowledge Enablement and Workforce Planning
- Own or identify owner to drive major issue resolution during launches or projects
- Lead process-development and problem-solving with external vendors and carriers
- Provide subject matter expertise on Care Team roles and functions
Required Qualifications:
- 2+ years experience in project management
- 2+ years experience in an office or corporate environment
- 2+ years experience in healthcare
- 2+ years experience utilizing spreadsheet software (e.g. Excel, GSheets) and slide software (e.g. PowerPoint, Google Slides)
- Experience presenting to internal leadership and external clients/stakeholders
- Curious nature- wanting to dig in and understand root causes of problems
- Strong written and verbal communication
- Experience in customer-facing roles
Preferred Qualifications:
- Experience with Included Health’s products and services preferred
- Experience with health insurance standards and processes preferred
The United States new hire base salary target ranges for this full-time position are:
Zone A: $73,700 - $95,810 + equity + benefits
Zone B: $81,070 - $105,391 + equity + benefits
Zone C: $88,440 - $114,972 + equity + benefits
Zone D: $95,810 - $124,553 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.
In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:
Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")
12 weeks of 100% Paid Parental leave
Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
Top Skills
Excel
Google Slides
Gsheets
PowerPoint
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