Iron Mountain Logo

Iron Mountain

Operations Supervisor

Posted 9 Days Ago
Be an Early Applicant
In-Office or Remote
2 Locations
66K-75K Annually
Senior level
In-Office or Remote
2 Locations
66K-75K Annually
Senior level
Lead day-to-day Record Center and Transportation teams, oversee hiring, scheduling, payroll and performance reviews, optimize operations and costs, troubleshoot production issues, and enforce safety and company procedures.
The summary above was generated by AI

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a skilled and experienced Operations Supervisor to join our Operations team. In this crucial leadership role, you will be responsible for managing the day-to-day functions of the Record Center and Transportation teams in a cost-effective manner while consistently meeting the needs of both internal and external customers.

What You'll Do (Responsibilities)

In this role, you will:

  • Lead and manage direct reports, including hiring, counseling, performing annual reviews, and overseeing daily scheduling and staffing to ensure optimal workforce deployment.
  • Optimize daily operations and transportation functions by planning work assignments, tracking team progress, analyzing production failures, and quickly executing solutions to remove barriers and produce positive results.
  • Ensure compliance and safety by creating and sustaining a safe working environment, conducting routine safety observations, assigning equipment/facility inspection schedules, and confirming that all Company standards and operating procedures are followed.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

  • Strong knowledge of operations management principles, including analyzing labor costs, managing expenditures (supplies, repairs), and making recommendations on equipment purchases.
  • Proven ability to independently evaluate and solve problems quickly during the course of the day to determine and act on the best course of action.
  • Excellent communication skills with the ability to interact routinely with internal and external customers both verbally and through written electronic communication.
  • Experience in direct leadership, including managing payroll, scheduling, counseling, and conducting annual reviews for a team.

What We Offer (Benefits)

  • Salary: $ 65500K - 75000K
  • Schedule: Monday -Friday
  • Location: 3608 Shader Rd Orlando FL
  • Competitive Compensation and Benefits aligned with your experience.
  • Full Health and Dental Benefits starting on the first day of employment.
  • Unlimited Paid Time Off (PTO): We believe in supporting work-life balance and offer unlimited PTO for you to rest and recharge.
  • Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
  • Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.
  • Note: After an offer is accepted, all selected applicants must successfully complete a background check and drug screening.

Call to Action

Ready to lead essential operations and drive customer satisfaction? Apply now to join the Iron Mountain Operations team!

Category: Operations Group

Iron Mountain East Orange, New Jersey, USA Office

East Orange, United States

Iron Mountain Freehold, New Jersey, USA Office

Freehold, United States

Iron Mountain Jersey City, New Jersey, USA Office

100 Harbor Dr, Jersey City, New Jersey, 07305-4506, United States, Jersey City, United States, 07305-4506

Iron Mountain Moonachie, New Jersey, USA Office

Moonachie, United States

Iron Mountain New York, New York, USA Office

New York, United States

Similar Jobs

Yesterday
Remote
United States
Mid level
Mid level
Cybersecurity
Manage and oversee an Integrated Project Management team for large, multi-site enterprise accounts. Coordinate purchasing, scheduling, logistics, project execution and closeout, support financial execution and change orders, assess manpower needs, and drive customer satisfaction and operational excellence while reporting to the Operations Lead.
Top Skills: ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft ProjectMicrosoft Word
2 Days Ago
In-Office or Remote
Mid level
Mid level
Healthtech
Supervise overnight call center operations (remote, within 50 miles of Carrollton, TX). Enforce schedules, optimize staffing and productivity, monitor ACD/DDF/Teletrac screens, review calls and audits, coach and mentor agents, handle escalations and complex policy questions, manage PTO/overtime and performance appraisals, and assist managers with call recording and call-center issues.
Top Skills: AcdCall Recording ToolDdfExcelMicrosoft PowerpointMicrosoft WordTeletrac
2 Days Ago
In-Office or Remote
Mid level
Mid level
Healthtech
Supervise overnight call center staff, enforce schedules and policies, monitor call quality and productivity, coach employees, handle escalations, manage PTO/overtime, and use DDF/Teletrac/ACD tools to ensure timely call handling and accurate order distribution.
Top Skills: AcdDdfExcelPowerPointTeletracWord

What you need to know about the NYC Tech Scene

As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.

Key Facts About NYC Tech

  • Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
  • Key Industries: Artificial intelligence, Fintech
  • Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
  • Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account