Operations Supervisor

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
Technical Operations is an organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation. The Technical Operations' team in Stamford, CT manages playout and monitoring for NBCUniversal's Domestic Cable Sports, News, and Entertainment channels. We also provide a full hot/hot disaster recovery for the NBC and Telemundo Broadcast networks. The Operations Supervisors are true subject matter experts in a dynamic broadcast environment. Operations Supervisors drive 99.999% on-air reliability for all channels and work as a team to get compelling content to viewing platforms across the world.
Responsibilities:

• Supervise a shift of on-air cable operations for ~10 networks (including ~30 distribution channels) and Peacock streaming events
• Monitor and maintain satellite, fiber, and terrestrial distribution streams
• Ensure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channels
• Manage daily maintenance events in the NOC
• Ensure proper scheduling and supervise a shift of technical operators in live and taped events across Sports, News, and Entertainment
• Facilitate day-of-air issue resolution between all NBCU departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions)
• Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution
• Lead operational triaging and documentation for issues affecting the on-air operation
• Develop and distribute detailed scheduling plans and transmission information for live events
• Maintain and assist in the creation of new SOPs and Guidelines
• Perform live event transmission tasks including fax-through and fiber bookings
• Lead the execution of live events on Peacock and all Sports, News, and Entertainment networks such as Olympics, WWE, MLB, NBA, NFL, NHL, Golf, Watch What Happens Live, and Premiere League soccer
• Manage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress
• Serve as decision-maker for the execution of all contingency situations for live events
• Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks
• Support NBC Broadcast Network and Telemundo's 24x7 disaster recovery operation
• Assist with project management related to operational improvements
• Continue to exceed expectations in on-air reliability and customer service for all NOC clientele
• Perform all other duties to support the success of the Network Operations Center as assigned by manager and follow company rules and policies

Qualifications
Basic Requirements:

• BA/BS in a related field or equivalent work experience
• 2+ years of experience in a broadcast operations environment

Desired Characteristics:

• 3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize and adapt to changing scenarios
• Extensive and significant experience, understanding and knowledge of digital broadcast and production technical systems, standards and processes
• Technical experience with automated, real-time systems, digital video and audio, troubleshooting and test techniques
• Extensive knowledge of digital broadcast and production technical systems, standards and processes
• Excellent communication and interpersonal skills
• Basic understanding of workplace staffing rules and experience in off-hours scheduling of personnel
• A track record of meeting or exceeding performance expectations

Additional Requirements:

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Required On-Site: This position is required to be performed full-time from Stamford, Connecticut
• This position requires the willingness and ability to work any scheduled shift, including nights, weekends, and holidays and working overtime on short notice to support the 24x7 on-air broadcast environment.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $95,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].