Operations Supervisor

ABOUT THE ROLE

Location: Soho Kids store

Status: Full Time

Compensation: $28.00-$30.00/hr + Commission(s)

Position Summary:

The Kith Operations Supervisor is an integral piece to the overall efficiency of the store’s operations. The Operations Supervisor works directly with the Operations Manager and other members of the Management team, to ensure all operational tasks are completed in the most efficient way possible. Under the direction and guidance of the Operations Manager, they will not only delegate but actively participate in the execution of all assigned tasks. Collaboratively working with all levels within the store, the Supervisor will maintain organized and effective communication regarding all store matters. The Supervisor is responsible for remaining the subject matter expert on all operational matters, to respond accordingly in the absences of the Operations Manager. Leading by example, the Supervisor will focus on the efficient execution of the merchandise handling, replenishment, and team train & development processes. 

RESPONSIBILITIES

Primary Responsibilities:

• Ensure execution of all shipment receiving and processing procedures, through delegation and active participation.

• In partnership with the Operations Manager, ensure the product is neatly organized and placed in the stock room and offsite storage.

• Provide concise feedback on overall and individual staff performance to the Management team for effective task delegation and scheduling purposes.

• Supervise and perform audits and transfers of damaged and defective merchandise, complete re-tickets, and phone orders.

• Track productivity and ensure that the team is meeting the standards and efficiency set by upper management.

• Continuously ensure all company policies and procedures are followed, while established standards are met.

• Ensure all delivery information is recorded and accurately reported.

• Communicates daily goals and priorities to support associates, redirects activities as necessary to achieve results.

• Manages shipment supplies and fixtures and communicates needs to the leadership team.

• Ensures the stockroom is neat, clean, and organized.

• Influences employees to support an operationally efficient and effective process driven environment.

• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects/Tasks:

• Participate and assist in Physical Inventories as required by the business.

• Assist Merchandising team during visual initiatives, as needed.

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Experience:

• 6+ months in a customer facing role.

• 1+ year in a retail environment.

• 1+ year in an apparel operations role.

Skills/Abilities:

• Thorough communication with customers, peers, and Direct-Report(s).

• Efficient time management skills.

• Effective multi-tasker.

• Ability to manage/oversee multiple projects at once.

• Ability to lift and move 25lbs.

• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics:

• Detail-Oriented

• Self-Starter

• Organized

• Team Player

Personal Characteristics:

• Supportive

• Solution-driven

• Natural Leader

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address.  Please note that any correspondence from an alternative email domain, or offering remote or hybrid work, is fraudulent.