Account Manager @ Altru
Altru is looking for our first dedicated Account Manager to support our growing list of enterprise clients.
This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the most well-known logos in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is transforming an industry.
As a member of the Growth team, you will work with our Head of Growth and CEO to help us retain and expand a fast-growing list of enterprise clients. We have a tremendous opportunity not only to make our accounts wildly successful and Altru fans for life but also to deepen our relationships by identifying additional pain points we are well equipped to solve within their organization.
At Altru, we believe in the power of humanizing the candidate experience by connecting a company's candidates to their employees.
Our mobile-first platform allows candidates engage directly with a company's employees, allowing employees to share their firsthand perspectives through short-form video. Altru's technology allows organizations to create and nurture authentic relationships with their candidates by producing content driven by audience intent.
Candidates today need a personalized digital experience. Altru empowers companies to provide that through their most powerful asset: their people.
Roles and Responsibilities, and Outcomes
Main responsibilities will include:
Implementing and retaining our highest-value clients
Being the trusted point of contact for these accounts
Developing incredibly strong relationships with key stakeholders
Capturing ROI and iterating on feedback (QBRs, scheduled check-ins, etc.)
Growing key accounts
Exploring additional value-add use cases
Working to penetrate new parts of organizations
Identifying and/or running upsell processes with Head of Growth and CEO
Supporting customer acquisition efforts through referrals, case studies, etc.
Helping to represent the “voice of the customer” to the Product team
Key measurements will be: retention, growth (both features and revenue), and customer satisfaction
The Ideal Candidate:
Has 2+ years of experience in a similar customer-facing role
Has incredible communication (oral and written) and relationship-building skills
Loves working with people to drive outcomes
Doesn’t give up
Appreciates the detail, persistence, and proactivity required to deliver a strong customer experience
Is an expert planner and organizer
Follows through on all their commitments
Can quantify their intuition with data and analysis
Has a track record of excellence and achievement
Can work autonomously but knows when to ask for help when needed
****As our first Account Manager, this is also a tremendous opportunity to help “build the playbook” based on best practices and experimentation. As a small, growing company, we are looking for someone who will both get their hands dirty with the details, then clean up and go present to executives.