Account Manager @ Altru

| Greater NYC Area
Please email [email protected] with "Built In NYC" in the subject line.
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Altru is looking for our first dedicated Account Manager to support our growing list of enterprise clients.

This is a unique opportunity to get a front-row seat at a high-growth startup working with some of the most well-known logos in the world. You will learn from proven startup veterans in a B2B environment working on an exciting product that is transforming an industry.

As a member of the Growth team, you will work with our Head of Growth and CEO to help us retain and expand a fast-growing list of enterprise clients. We have a tremendous opportunity not only to make our accounts wildly successful and Altru fans for life but also to deepen our relationships by identifying additional pain points we are well equipped to solve within their organization.

At Altru, we believe in the power of humanizing the candidate experience by connecting a company's candidates to their employees.

Our mobile-first platform allows candidates engage directly with a company's employees, allowing employees to share their firsthand perspectives through short-form video. Altru's technology allows organizations to create and nurture authentic relationships with their candidates by producing content driven by audience intent.

Candidates today need a personalized digital experience. Altru empowers companies to provide that through their most powerful asset: their people. 
Roles and Responsibilities, and Outcomes

Main responsibilities will include:

Implementing and retaining our highest-value clients 
Being the trusted point of contact for these accounts 
Developing incredibly strong relationships with key stakeholders 
Capturing ROI and iterating on feedback (QBRs, scheduled check-ins, etc.) 
Growing key accounts 
Exploring additional value-add use cases 
Working to penetrate new parts of organizations 
Identifying and/or running upsell processes with Head of Growth and CEO 
Supporting customer acquisition efforts through referrals, case studies, etc. 
Helping to represent the “voice of the customer” to the Product team 
Key measurements will be: retention, growth (both features and revenue), and customer satisfaction

The Ideal Candidate:

Has 2+ years of experience in a similar customer-facing role 
Has incredible communication (oral and written) and relationship-building skills 
Loves working with people to drive outcomes 
Doesn’t give up 
Appreciates the detail, persistence, and proactivity required to deliver a strong customer experience 
Is an expert planner and organizer 
Follows through on all their commitments 
Can quantify their intuition with data and analysis 
Has a track record of excellence and achievement 
Can work autonomously but knows when to ask for help when needed

****As our first Account Manager, this is also a tremendous opportunity to help “build the playbook” based on best practices and experimentation. As a small, growing company, we are looking for someone who will both get their hands dirty with the details, then clean up and go present to executives.

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Please email [email protected] with "Built In NYC" in the subject line.
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Location

New York, NY 10014

What are Techstars NYC Perks + Benefits

Child Care & Parental Leave Benefits
Flexible Work Schedule
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Some Meals Provided
Happy Hours
Pet Friendly
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