Account Manager (Scientist/OncoEMR Technician)

| Greater NYC Area

The Customer Success team is dedicated to building irreplaceable relationships with customers. OncoEMR Account Managers are responsible for the success of customers across Flatiron’s technical platforms. OncoEMR Account Managers manage a range of strategic projects and milestones, report on account performance and use deep technical and clinical knowledge to inform product recommendations. This is a highly cross-functional role, focused on working with customers as well as other internal teams, including Product, Engineering, HL7 Interfacing, Customer Support, Product Marketing, Sales and Implementation. Ultimately, the OncoEMR Account Managers are responsible for the both the technical and overall success of healthcare providers using Flatiron’s software platforms.

Candidates for OncoEMR Account Managers will excel in technical problem solving, clinical expertise of oncology workflows, written and verbal communication, relationship-building and project management. The role requires a sharp analytical mind, technical client management and organizational skills, resourcefulness, and a passion for addressing the most complex medical and technological challenge of our time.

Responsibilities:

  • Hold onsite meetings with doctors, nurses and other clinical staff to optimize patient workflow
  • Maintain deep knowledge of clinical oncology content including but not limited to regimens, drug dosing, new drug indications, etc.
  • Develop deep understanding of OncoEMR technology and HL7 interoperability standards for data transfer
  • Ability to engage key clinical and IT stakeholders at Flatiron’s largest and most complex oncology provider customers
  • Utilize Microsoft Excel, business intelligence tools and project management software to effectively deliver results to oncology provider customers
  • Develop irreplaceable relationships with oncology provider customers; retain and exceed customer expectations
  • Be the oncology provider’s key point of contact for any technical or user system issues needed
  • Understand how oncology provider customers interact with Flatiron products and identify their needs, challenges and ideas
  • Advocate for oncology provider customers needs and ideas internally, and work cross-functionally with other teams to achieve outcomes and results for customers
  • Design, implement and document innovative strategies to drive customer engagement with key software feature updates and product releases
  • Deliver value-driven solutions; ensure that customers begin every interaction with Flatiron with a clear understanding of its purpose and conclude every interaction with tangible results or next steps

Requirements:

  • Bachelor's degree in science or technology
  • Working knowledge of science of oncology
  • Previous experience with clinical trial protocols and practice operationalization of trials
  • Working knowledge of AJCC 8th Edition clinical, pathological, and neoadjuvant staging and diagnosing for cancer
  • Previous experience working with clinical (EMR) software as well as clinical project management software
  • Experience effectively troubleshooting key technical workflows and issues for customers for healthcare providers
  • Ability to navigate documents and escalate complex technical problems to product and engineering teams
  • Previous knowledge of healthcare interoperability standards to build data interfaces with other healthcare technology systems
  • Ability to solve problems in a resourceful and data-driven manner while working in a fast-paced, demanding start-up environment
  • Able to work with and influence a diverse set of stakeholders
  • Ability to effectively identify what’s important and effectively prioritize competing projects
  • Excellent time management, written and verbal communication skills


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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Flatiron Health is in the heart of the Flatiron District. Eataly is right downstairs and we oversee Madison Square Park.
200 5th Avenue, New York, NY 10010

Insider's spotlight

What’s the vibe like in the office?

The most exciting part of being in my company is solving a real problem at scale through serious collaboration. Oncologists, software engineers, statisticians, business folks, etc. all have to come to the table together, as equals, to figure this one out. And we are doing it.

Amy

Chief medical Officer

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineering

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Daily Meals Provided
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Flatiron’s holistic employee experience program translates our values into reality.
We cater to the well being of our employees both mentally and physically to promote a culture where wellness is at the forefront. By managing weekly mental wellness programs, monthly office wide fun and fitness classes, we give employees the opportunity to directly incorporate a mindful balance into their day to day life.

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