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Agent Operations Coordinator - Brooklyn

| Greater NYC Area

As a member of our Agent Operations team, you will learn the intricacies of the business operations of agent teams that are coming on board and work with leaders across each department to ensure that we are equipped to serve the requirements of the new team. You have the unique opportunity to improve our existing process as we expand to new markets. The team is an integral part of the Agent Management, Operations, and Human Capital efforts at Compass.

At Compass You Will:

  • Prepare and process new agent transfer paperwork and new agent orientation materials, and create, manage and maintain agent files using Google Drive
  • Serve as concierge to effectively coordinate with other departments regarding their involvement in the transition process for new agents
  • Take and retrieve messages for various personnel
  • Provide callers with information such as company address, directions to the company location, company fax numbers, company website and other related information
  • Receive, sort and distribute incoming mail and packages. Maintain and route publications
  • Coordinate the pickup and delivery of express mail services (FedEx, UPS, etc.)
  • Assist in the ordering, receiving, stocking and distribution of office supplies
  • Assist with other related clerical duties such as photocopying, faxing, filing and collating
  • Assist with ad-hoc projects depending on needs of the office
  • Take and retrieve messages for the sales managers you directly support
  • Coordinate the schedules of each of the sales managers you support and schedule relevant meetings and travel arrangements
  • Assist with other related clerical duties as required by the team
  • Assist with ad-hoc projects depending on needs of the office

What We're Looking For:

  • B.A. or B.S. degree
  • 1-2 years of experience
  • Customer Service and/or Hospitality experience preferred
  • Impeccable attention to detail and problem-solving skills
  • Strong written and verbal communication
  • Highly organized; Ability to multi-task and handle multiple deadlines simultaneously
  • Comfortable in a fast-paced, ever-changing environment
  • Continuous desire to improve existing processes
  • Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

90 Fifth Avenue, 3rd Floor, New York, NY 10011

What are Compass Perks + Benefits

Compass Benefits Overview

Enjoy premium health insurance, gym and tuition reimbursement, team events, and fun extras.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Compass provides daily catered lunch to all employees.
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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