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Associate Client Partner

| Greater NYC Area
Reonomy leverages big data, partnerships and machine learning to connect the fragmented, disparate world of commercial real estate. By creating a single source of truth, Reonomy products empower individuals, teams and companies to share information, unlock insights and discover new opportunities.
Headquartered in New York, Reonomy has raised ~$70 million from top investors, including Sapphire Ventures, Bain Capital, Softbank and Primary Ventures. Our clients represent the biggest names in CRE, including Newmark Knight Frank, Cushman & Wakefield, Tishman Speyer and WeWork.
If you're excited by growth, innovation and the ability to shape one of the biggest markets, join us as our journey is just beginning! 
ABOUT THE ROLE:
Looking to join a fast paced and quickly growing startup where you can tackle challenges and help others? Reonomy is seeking a high-spirited, proactive Associate Client Partner. This is a fantastic opportunity to build your career from the ground up while learning the ins and outs of Reonomy, our product, and our clients. You'll join a team of sharp, results-driven, and friendly Client Partners who thrive when solving complex problems.
In this role, you'll collaborate across the business where you'll have exposed to abundant opportunities to expand your strengths and develop your skillset. You'll work directly with our clients, particularly via phone, in-app chat, and email. As you grow in the role; you will learn and implement our proactive outreach pieces around executing training webinars, NPS outreach, client feedback calls, and improving client adoption. As an extremely integral member of our Client Partner team you will ensure exceptional client service, satisfaction, and retention!

Responsibilities include:

  • Resolve a high-volume of inquiries via phone, chat, and email in a service center environment
  • Be the friendly voice of Reonomy, enhancing client partnerships with Reonomy
  • Deliver exceptional client support in accordance with our quality guidelines
  • Direct client contact as needed to troubleshoot or resolve any product questions or issues
  • Share product feedback internally, contributing to the advancement and refinement of our internal resources and processes
  • Establish and maintain a professional and positive working relationship with external clients as well as coworkers to promote a cohesive working environment
  • Use creativity and personality to resolve client issues effectively and efficiently

ABOUT YOU:

  • 1-2 years of work experience. Prior support or SaaS experience is a plus!
  • Interest in pursuing a career in technology
  • Must have / demonstrated work accomplishments
  • Innate ability to solve problems and think critically
  • Exceptional work ethic with a team player mentality
  • Naturally agile with a roll with the punches mindset
  • Excited to guide clients to positive outcomes and resolutions
  • Ability to thrive in a dynamic, fast-paced environment with evolving challenges

Benefits:

  • Competitive salary
  • Company stock options
  • 100% coverage on medical, vision and dental health plans
  • Unlimited Vacation
  • 401k plan and commuter benefits
  • Office perks: catered lunches 3x/week, catered breakfast 2x/week, unlimited snacks, team happy hours, Free Citi Bike membership, fitness discounts, Free Spotify membership, Dedicated Wellness Rooms

We do not accept unsolicited resumes from outside recruiters/placement agencies. Reonomy will not pay fees associated with resumes presented through unsolicited means.

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases

Location

Centrally located penthouse allows for iconic 360 degree NYC views of the Empire State Building & Hudson/East River. A quick walk to all major subways

An Insider's view of Reonomy

What’s the vibe like in the office?

Our office culture and vibe are unlike anything I’ve experienced in past jobs. Everyone is incredibly friendly, hardworking, and humble which allows for a collaborative and enjoyable ecosystem! Our executive team has done a fantastic job of creating a great work culture where I can genuinely say that I enjoy coming to work each day.

Ismail

Customer Success Analyst

What does your typical day look like?

My day starts by fueling up on our catered breakfast then meeting with members of our CS/Sales teams to hear feedback from users. After, we'll huddle as a team and then work with our engineers to spec out a new data feature or project. Later in the day, I can be found vying for the longest road in Catan while enjoying the 360 views from our office!

David

Product Manager

How does the company support your career growth?

Since joining Reonomy my personal career growth has accelerated beyond what I imagined! In addition to the support I receive from my manager, we're encouraged to seek ongoing education. Attending various industry events and conferences during work has helped me be a true expert for my clients which ultimately led to my promotion to Strategic AM!

Colleen

Team Lead, Strategic Account Manager

What unique initiatives do you have that encourage innovation?

Here at Reonomy, our teams meet daily across departments to optimize collaboration! Each team member is encouraged to identify areas of growth and take ownership for rolling out high ROI changes. Leaders also work with individuals to leverage their strengths which ultimately improves the performance of our team and creates a strong team unit.

Aviva

VP of Partnerships and Business Development

What are some social events your company does?

Outside of eating together several times every week and having a stocked pantry & common area that people frequent, there is no shortage of opportunities to socialize with fellow colleagues. Activities that Reonomy has hosted in just the past 2 months include game nights, happy hours, team-specific events, and even a summer outing in Central Park!

Steve

Software Engineer

What are Reonomy Perks + Benefits

Reonomy Benefits Overview

Let your salary be used for the fun stuff, we've got you covered on (almost!) everything else- 100% covered health benefits, discounted gym membership, lots of food (we like to eat!), free Citibike and Spotify accounts!

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
100% coverage
Vision Benefits
100% coverage
Health Insurance Benefits
Multiple 100% covered options!
Life Insurance
Wellness Programs
Reonomy's wellness program includes a meditation room onsite, gym discounts, free CitiBike, and outdoor retreats.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We have catered lunches every Monday, Wednesday, and Friday! We also have catered breakfast every Tuesday and Thursday. A company meeting never goes without yummy food too!
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
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