Job Description
New Hires based in the US & Puerto Rico will be required to demonstrate that they have been fully vaccinated for Covid-19 or qualify for a medical or religious exemption or accommodation to this vaccination requirement, subject to applicable law.
Human Health has an ambition to improve patient and business outcomes around the world through digital, data, analytics, and technology. Our ability to navigate our commercial model around the external environmental shifts, and internal changes to our portfolio, using these strategic capabilities will be key to our commercial success and ultimately decide how we fulfill our ambition.
The Digital Marketing and Commercial Excellence (DMCE) organization was stood up in early 2021 to accelerate our commercial transformation, with a focus on modernizing customer engagement for competitive advantage, using data-driven insights. We think about this from three angles:

• How commercial teams develop and iterate strategy that bring value to patients, customers, and our Company
• How we engage with customers to build a relevant conversation and sustain long-term relationships
• How we build a culture that sparks innovation, experimentation and empowers diverse and inclusion teams

Our role is to work with colleagues across the world with the goal of doubling the speed, impact, and efficiency of our customer engagement over the next three years.
The DMCE organization consists of people with diverse backgrounds and skillsets. We have leaders who have gained extensive experience inside our Company, and from other large organizations and startups. We have people with deep experience in modern marketing and strategy, along with specialist capabilities. Examples include automation and marketing technology, customer experience, omnichannel marketing including social media, agile and change leadership, and content creation.
The role
The role will report to Change Leadership Director, the Associate Director defining the change strategies and partner with key stakeholders to execute plans where relevant, for prioritized initiatives and projects to reduce time to adoption and accelerate realization through behavioral shifts.
Role responsibilities (including but not limited to):

• Develop the change management and communications strategy for global marketing initiatives
• Act as a trusted coach, advisor to the program teams in effectively managing change risks across the targeted stakeholder segments
• Design the stakeholder experience and journey using the voice of the [internal] customer and detailed stakeholder analysis and profiles
• Baseline current organizational maturity in the new way of operation and define targeted action plan to achieve desired operational state
• Support the design, development, delivery, and management of all communications efforts
• Help to establish community of practice to enable learning and growth through a supportive network
• Partner with capability experts to build practical, actionable change management toolkit that includes guidance on communications, stakeholder engagement, training, readiness & resistance assessment, etc.
• Define, measure, and monitor key success metrics such as adoption/ usage/ employees' satisfaction/ adoption time, etc.
• Leverage market and global insights to evolve and continuously improve how we effective lead our organization through change
• Promote DMCE capabilities, assets and service to foster cross functional and global collaboration

Your profile:
DMCE places emphasis on our company ways of working and all candidates should be able to demonstrate the following mindset and behaviors:

• Knowing to Learning.
• Planning to Experimentation.
• Silos to Networks.
• Withholding to Sharing.
• Controlling to empowering.

A large proportion of our work is achieved through cross functional teams working on high priority business problems, so experience of working in an agile environment would be advantageous. Below are individual characteristics:

• You will be able to clearly demonstrate how you have led, empowered, and supported diverse and cross-functional teams to deliver value for the customer and impact for the business.
• You are passionate about what you do and can inspire and influence others, whilst able to also guide, coach and mentor those around you, at different levels of our organization.
• People seek you out to help them better understand, to help show them what good looks like and to satisfy their curiosity.

Required education, qualifications, and experience:

• Bachelor's degree or international equivalent from an accredited university.
• At least 6 years' experience in a commercial environment with clear examples of how you have driven measurable change.
• Team-oriented, foster inclusive, collaborative, agile work environment.
• Commercial and strategic thinking: Ability to think strategically and critically in developing solutions that align with the wider context of the organization.
• Analytical skills: Ability to understand and comfortably use the financial, employee, performance and any other data that comes your way.
• Communication and influencing: Strong written and verbal communications across multiple channels with ability to concisely deliver key messages and ability to influence through networks adopting a 'win-win' approach.
• Strong interpersonal skills: ability to build and maintain relationships with a wide range of people from all levels and parts of the organization.
• Ability to bring structure to the undefined, manage volatility, uncertainty, complexity and ambiguity with comfort.
• Practical knowledge of agile methodology and frameworks with experience working in global cross functional teams.

Preferred experience

• Some global marketing experience with a focus customer engagement.
• Some experience with digital marketing and digital capabilities.

Education and experience:
Minimum requirements:

• Bachelor's or Master's degree.

Travel:

• Up to 50% international travel.

Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.
Who we are ...
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for ...
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
Pay Transparency Nondiscrimination
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
50%
Flexible Work Arrangements:
Shift:
1st - Day
Valid Driving License:
No
Hazardous Material(s):
Number of Openings:
1