ABOUT RIGHTWAY

Rightway is the leader in driving healthcare value for everyone, everywhere through smart clinical navigation, best-in-class technology, and the lightest lift client experience.

Rightway’s care navigation and new-to-the-world PBM platforms have revolutionized the way members traverse the confusing healthcare landscape. With us, employers can provide employees and their families with the education, navigation, and advocacy they need to be better healthcare consumers.   We simplify the healthcare journey and guide members to the highest quality care and medication, leading to better care and happier people at lower cost.

Started in 2017, Rightway is rapidly growing and has raised over $130mm to date from investors including Khosla Ventures, Thrive Capital, Tiger Global, and others. We are headquartered in New York City, with satellite offices in Miami and Denver. Empowered by a talented team of medical experts, pharmacists, entrepreneurs, tech experts, engineers, and strategists, we’re making our vision of radically simplifying healthcare, a reality.

ROLE: 

We’re looking for our Business Operations Manager who is motivated by our mission to unlock transformational healthcare outcomes.  To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care. As Biz Ops Manager, you’ll be involved in helping to build the structure and process required for Rightway to scale. By designing sustainable solutions and aligning varying audiences during change management initiatives, you will turn your strategic recommendations into reality. You will report to the VP of Finance and Biz Ops.

WHAT YOU’LL DO:

• Serve as an important cross-functional liaison among Rightway’s teams, improving the overall operations of Rightway 
• Identify and triage key questions, issues, and roadblocks facing the company and propose solutions you own from beginning to end
• Conduct quantitative research and analysis requiring complex data retrieval that results in compelling recommendations for our leadership team 
• Establish operational goals and conduct quality assessments while monitoring daily operations and addressing potential issues when they arise
• Collaborate on critical operational excellence projects, turning strategic recommendations into reality 
• Monitor financial data and recommend solutions that will improve profitability
• Coordinate with the HR department to ensure our hiring plans meet business needs

WHO YOU ARE:

• 5+ years work experience in a relevant field with demonstrated cross-functional and collaborative project or team management experience, and a track record of leveraging data for business impact
• Someone with a history of identifying and developing business cases for strategic growth opportunities and operational improvements and elegantly executing projects from proposal to implementation 
• A self-starter with the ability to quickly respond to problems independently and proactively address conflicting stakeholder requirements to achieve creative compromise 
• Ability to deep dive into data, identify and quantify opportunities, and design sustainable improvements and solutions
• Highly structured and analytical problem-solver, excelling at building trust among peers, and relentless in execution 
• Proficient in advanced Excel and other analytical tools
• Polished communication skills and comfort working with senior leadership 
• Bachelor's degree required, Masters or other relevant professional degree a plus 

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• Paint the back of the fence

We look for people that take pride in producing excellent work – whether or not it’s seen. We empower each employee to operate with an “ownership” mentality and trust that they will produce exceptional results.  

• Execute with empathy 

We practice compassionate empathy in every interaction. Our team is focused on humanizing the healthcare experience and treats our workplace no differently.

• Struggle once to solve twice 

We value ingenuity. We encourage our team to think about scalable solutions that will allow Rightway to execute well today and even better tomorrow.

• Compound your pennies 

We recognize that small decisions can drive outsized returns. We love when our team makes impactful, incremental advances, especially if they believe it will drive a million-dollar return.

• It’s a great day for a great day 

We remind ourselves each and every day that we’re fortunate to be changing the healthcare system for the better. We view it as a duty to perform our roles with unbounded optimism and best-in-class execution, given how lucky we are.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in ‘strength in the diversity of thought processes, beliefs, background and education’ and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.