Business Operations Manager
Business Operations Manager
About the Role: IEX Cloud is hiring a Business Operations Manager to support our growing organization. We are looking for a hyper-organized operations whiz who can report to the Head of Cloud/General Manager and dotted line report to the CTO of the business unit to coordinate work cross functionally. What you’ll get: the inside scoop on building the operating rhythms for a dynamic and motivated team. We operate in the mindset that “small and mighty” teams can move mountains, especially when they are well connected and coordinated.
About You: You are passionate about entrepreneurship and supporting innovation. You want to build the operations scaffolding around a new business unit that is consistently innovating and bringing products to market. You believe in supporting the Web Developer community by building products that delight Developers and make them more productive. You enjoy working hard and being surrounded by colleagues who want to win with you every day. You probably think the world is a better place when there is readily available beer, cold brew, and seltzer on tap, though not a requirement.
Key Responsibilities
Managing the IEX Cloud team’s OKRs/VAMOS (internal goal management process) and QBR preparation
- Centrally document OKRs/VAMOS goals on a semi-quarterly (6-week cycle) basis at the BU and sub-team levels to ensure full transparency of organizational goals
- Ensure updates to OKR/VAMOS progress in weekly management meeting to understand where we have blockers, dependencies and risks to meeting our goals
- Escalate risks to attainment early and often to the leadership team and work to resolve roadblocks through cross functional communication and coordination
- Summarize goals and attainment for Quarterly Business Reviews (QBRs) with the senior leadership team of IEX Group
Plan Weekly Management Meeting and Team All Hands/Offsites
- Manage weekly agendas to ensure we are discussing the most critical topics across the leadership team
- Surface topics of interest across the team for discussion in All Hands/Offsites
- Consolidate and/or build materials for team meetings and All Hands/Offsites to share business performance updates and key topics discussion
- Run semi-quarterly sentiment survey and analyze results to support managers in building and maintaining team morale
Continuously Improve and Manage key Customer Success, Marketing and Product Processes, including:
- Marketing content production examples: oversee relationships with freelance content creators; help manage the content calendar
- Customer success process examples: help documenting best practices and building the tracking and automation for client onboarding, upgrade/upsell and renewal programs
- Product discovery process examples: aid in customer interview scheduling, insight synthesis/distribution, and user survey execution
Program Manage Business Technology Improvements
- Program manage a CRM/MarTech implementation in 2022 (either Hubspot or Salesforce), including managing any third party contractors required
- Vet and analyze other business technology vendors on an ad-hoc basis as needs arise
Support Budget, Vendor Management and Business Analytics
- Run point in annual budgeting process to coordinate resource needs across the team
- Track all vendor contracts through internal Gatekeeper systems, coordinating with Legal and Vendor Management to ensure timely execution of contracts and renewals
- Coordinate with Data Engineering and Analytics team to support the business analytics and reporting of Key Performance Indicators (KPIs) for the Cloud business unit
Experience
- Minimum 5-7 years of professional experience and 2+ years of experience in a finance and/or operations role, preferably at an early-stage company in a SaaS/PaaS business
- Experience and confidence with executive level engagement and presentations
- Ability to collect, organize, and display relevant data in spreadsheet and professional presentation formats; familiarity with SQL a big plus
- Demonstrated ability to work cross-functionally with internal teams (e.g. legal, finance, HR) to deliver successful business outcomes
- Experience negotiating contracts with external parties (e.g. contractors, consultants, technology and data services vendors) with favorable commercial outcomes
Here at IEX, we are dedicated to an inclusive workplace and culture. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state or local laws. This policy not only complies with all applicable laws and protects workers' rights but is vital to IEX’s overall mission and values.
