Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ global business journey. We have 1,500 global team members across offices in North America, Europe and Asia dedicated to helping some of the world’s largest brands operate and succeed internationally.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Production Manager is responsible for leading the successful planning, execution, tracking, delivery and closure of client projects. The Production Manager team lead will lead a team of project managers that works with the client to understand requirements and engages the global team in the fulfillment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.

Production Manager:

Supervision and leadership of project managers (including internal and external, direct and indirect reports)

Review of all intakes/approvals of large projects.

Responsible for Oversight of Projects/Status/Delivery Mailbox

Frequent Meetings with PMs

Monthly Report of Low Margin Projects (PM/Vendor/Language specific trends)

Weekly Meetings with stakeholders to Increase collaboration across functions

Responsible for Updating Management about Large /Complex Projects and/or Issues as they arise

Point of Escalation for PM team

Approve team members expenses and vacation Days

Manage induction, orientation and training of new team members

Develop Metrics for Triggering When to Hire New Project Manager

Responsible for Timely Management of Project Handover

Shadowing of PMs to Gain Understanding of Strengths & Weaknesses

Delegate Workload when PMs OOO (out of office)

Work with talent Manager to Assess Vendor needs

Responsible for Timely Project Closure & Issuing of POs

Ensuring profit of project is maintained through the management of margin.

Contribute to LS BU growth by closely working with Sr Dir of Client Services and other team members; perform additional tasks as required.

Additional Job Details:

REQUIREMENTS

Education Level

Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.

Experience

Proven record of localization program management for Life Sciences.

Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.

Proven Ability to lead large diverse teams, both local and remote.

Knowledge of the translation industry and a keen interest in its technology, process, competitive landscape and emerging trends.

Demonstrated success at managing large accounts and/or projects.

Curiosity and creativity to question existing processes and approaches and innovate new ones.

Proven experience in development of processes and ideas. 

Experience in financial management and budget to actual management.

Customer relationship management and business development skills to drive organic growth.

Must be available to travel for work related commitments

5-10 years of relevant experience (team management, client management)