Company Background:

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital. 

Recent awards include:

• FORTUNE Best Place to Work in Health Care (2021)
• FORTUNE Best Place to Work in New York (2021)
• PARENTS@WORK Best Places to Work for Parents (2021)
• ROCK HEALTH Disruptive Founder of the Year (2021)
• GREAT PLACE TO WORK Certified (2021)
• FAST COMPANY #1 Most Innovative Company in Health (2020)
• CB INSIGHTS Digital Health 150 (2020)
• INTERBRAND Breakthrough Brand (2020)

POSITION OVERVIEW

Reporting to the Chief Commercial Officer, the Chief of Staff to Chief Commercial Officer is responsible to the Chief Commercial Officer (CCO) and the GLT for operating all of the processes that facilitate the growth of Maven. The goal is to help provide accurate and timely information to facilitate good business decision making and to help facilitate Marketing, Sales and Client Success into a coherent whole. The employee will interact directly with all of the growth team, members of each business unit, finance, HR, marketing, and legal teams. The employee will have strong organizational, analytical and business skills, a successful track record in business or sales operations management and experience of developing structured processes.

SCOPE OF RESPONSIBILITIES

• Work closely with the Chief Commercial Officer and the GLT to provide visibility on achieving Maven’s growth targets
• Organize and maintain a reporting and reviewing framework, regular and ad-hoc in-depth reports to enable understanding of the pipeline, forecast and key variable; organize and facilitate reviews using that data, chase missing, incomplete or inaccurate data and provide input to the key decision making processes and meetings within the company.
• Provide support directly to the CCO to enable them to be fully effective;
• Provide input and information to the other growth support staff and work collaboratively and closely with the operations staff within the other functions across business units and group shared services
• Act as the focal point for operating, maintaining and improving the growth processes, templates & tools
• Program management of growth initiatives and the growth component of wider company initiatives
• Design, build, enhance, and own daily and weekly operational reporting
• Create and manage business cases through financial and operational model development, product outputs that track and predict key metrics
• Analyze weekly financial and operational trends to interpret the impact of changes in the business
• Working with key stakeholders to create data driven solutions to business problems

PERFORMANCE & SUCCESS MEASURES

• Execute key growth projects to drive scale, role clarity and efficiency
• Help CCO build & manage a strong, engaging, and high-performance enterprise sales culture that embodies Maven Clinic’s company values and establish a positive, authentic, and strong market reputation with existing and potential partners/clients
• Build & Maintain exceptional relationships with cross functional partners to drive accountability and project deadlines
• To succeed, you will need to develop creative solutions to abstract strategic problems, deliver your work in a clear and compelling format, and balance big picture thinking with exceptional attention to detail. This position requires a driven self-starter who takes tasks from start to finish, enjoys working in a fast-paced, challenging environment, and has a thirst for knowledge to not just understand the “what” but the “why”.

CANDIDATE QUALIFICATIONS

• Strong educational background
• Master’s or post-graduate business, IT-related or Public Health degree

• Familiarity with data management, analytical and reporting engines
• Project management or development management skills or qualification
• Understands the determination, energy, drive, and passion it takes to grow and scale an entrepreneurial business. Embraces change and ambiguity within an organization as a  natural part of scaling
• Ability to initiate and organize work, establish priorities, and meet stringent deadlines with attention to detail and quality
• Ability to operate autonomously with a high degree of energy, self-motivation, and resourcefulness
• Ability to work collaboratively in a team environment
• Ability to work across multiple areas and tasks
• Team player and solution focused
• Ability to build rapport and credibility with stakeholders remotely
• Attention to detail, ability to see the big picture
• Accountability
• Initiating Innovation
• Location: Flexible. Must have ability and willingness to travel frequently across the US and to Maven’s NYC headquarters

BENEFITS & PERKS

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

• Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
• 401(k) plan
• Unlimited paid time off
• Free One Medical membership
• Monthly stipend for your choice of wellness benefits
• Pre-tax commuter benefits  
• 12 weeks parental leave and 2 weeks flexible time upon return
• Annual professional development stipend
• Access to the Maven platform service and free Maven appointments for employees, family & friends
• Weekly team lunches and bagel breakfasts
• Bottomless office snacks and regular happy hours
• Annual company offsite
• 1 month paid sabbatical after 5 years

Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected].