About the company

We believe in a world without misdiagnoses, where every patient receives the best opportunity to recover and lead a healthy life. And we’re the team solving this problem every single day for millions of patients across the country.

Founded by CEO Ron Vianu, Covera Health is transforming how quality health care is measured and delivered. We’re starting in radiology where the wrong diagnosis can lead to a cascade effect of misguided care, enormous patient harm and, for some, a missed opportunity for recovery. An early and accurate diagnosis is the patient’s best chance to get better.

Our first product uses a proprietary framework that leverages advanced data science and artificial intelligence to help patients receive an accurate diagnosis.

Today, we are already working with some of the largest healthcare payers in the country to impact millions of patient lives. With a pipeline representing 25% of the insured lives in the US, the opportunity to transform radiology and, in turn, improve patient care for all patients across the globe is in front of us.

Headquartered in New York City, Covera Health recently closed its $23.5M Series B financing round with Insight Partners, a leading global venture capital and private equity firm investing in high-growth companies that are driving transformative change in their industries.

About the role

We are looking for a Manager of Client Operations to join our Operations team. In this role, you will responsible for managing relationships and day-to-day operations of our program with our clients’ vendor partners. You will be responsible for working with these external stakeholders to identify and resolve program issues, as well as drive implementation of enhancements. You will also be responsible for communicating the status of complex issues and processes with internal stakeholders and our leadership team.

You will be expected to:

• Develop and maintain strong relationships with our clients’ vendor partners and facilitate regular touchpoints to monitor program operations
• Develop a detailed understanding of our current operational processes and supporting systems
• Establish and monitor key performance metrics - regularly diving into the data to investigate trends and identify/escalate issues as needed
• Identify and communicate issues and enhancements with downstream impacts to Operations, Program Delivery, and Network teams
• Provide regular operational metrics and overall program health status to stakeholders, including Client Success and our leadership team

Requirements

• BA or BS required
• 3-5 years of relevant work experience in client/vendor management, with exposure to healthcare or radiology a plus
• Exceptional problem-solving and analytical skills, with an ability to think strategically while also maintaining strong attention to detail
• Excellent ability to understand and effectively communicate detailed information to internal and external stakeholders
• Strong meeting facilitation skills with remote stakeholders
• Strong written and oral communication, with excellent ability to work in a team environment
• Strong ability to drive and organize many initiatives concurrently and prioritize accordingly
• Experience working in a start-up environment a plus

Benefits

You will be a full-time employee with competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, HRA, 401k, pre-tax commuter benefits, flexible paid time off, and--when we go back to the office--a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you’ll get to know each of us and we love to work together to find solutions. We are a talented, fun, focused, and unique team of people who are truly passionate about changing healthcare for the better! Even while remote, you'll experience the Covera culture as we offer a host of virtual experiences including a book club, fitness club, guest speakers, dynamic Slack channels, and more!