Client Service Support Associate

| Greater NYC Area
Email your resume to [email protected] with the subject line: "Client Service Support Associate"
Apply now

Join our growing Client Services team!

We are looking for a dynamic and performance driven Client Service Associate to join our growing services team. This position serves as the front-line in our customer engagement, technical support, and relationship management efforts. We’re looking for collaborative team players to help us support the growth of our business while maintaining exceptional customer satisfaction. If you’re a go-getter with technical aptitude, possess a composed demeanor, and can communicate proficiently with various individuals, this role may be for you.

Imagineer offers an exciting and innovative environment where you will be provided with the tools, resources, and leadership to support great products and take your career to the next level. At Imagineer, we believe in acting in a spirit of integrity, openness, gratitude, and pragmatism. If these are values you also share, and you think you can tackle the role outlined above, we’d love to meet you!

Here's how you can make an impact:

  • Communicate proficiently with C-level financial services executives, marketing and investor relations teams, and other experienced professionals
  • Provide technical support to aid in troubleshooting and product installation and setup
  • Track, schedule & deliver project tasks/bug fixes
  • Collaborate with many departments (i.e. sales, support and development) located in various offices globally
  • Work across multiple platforms to facilitate client & team communication and ensure proper documentation of tasks
  • Act as a primary point of contact to handle client requests while also developing and maintaining relationships with our clients

Here are some of the things you should bring to the team: 

  • Experience in technical software support
  • Must be analytical, detail oriented, and an excellent time manager
  • Strong written and verbal communication skills with a demonstrated ability to filter detailed information into effective communications
  • The ability to bring a disciplined approach to your work to produce results with limited daily supervision
  • High-energy, are a self-starting team player, creative thinker, and speaks up

Requirements:

  • BA/BS from a 4-year accredited university

What we're offering:

  • Remarkable team: Join some smart folks with a track record of building successful products and strong teams. 
  • Competitive compensation: Competitive salaries for today and a 401k with matching contribution for the future. 
  • Healthcare: Medical, dental, and vision benefits for our people and their partners and families. 
  • Flexible work schedule: Time for family, friends, and hobbies is important for happy people and a productive team. 
  • Professional development budget: Choose the training you want to grow your skills and always be learning. 
  • Excellent Tools: Choose your own laptop, software and accessories. 
  • Vacation: Take the time you need recharge your batteries and come back ready to do your best work. 

Our Team Values:

  • Integrity - We are true to who we are as individuals, and straightforward about how we market our products. 
  • Openness - We are transparent with each other and our customers and are open to new ideas and ways to solve problems. 
  • Pragmatism - We are practical problem solvers who strive to find the balance between competing priorities. 
  • Gratitude - We acknowledge that part of our success is outside of our control, and work hard to make the most of our good fortune - our gratitude knows no bounds. 

 

Do you share our values? We are looking for talented people from diverse backgrounds to join our team. If you are passionate about building products, teams, and businesses, we hope you'll apply by sending us your resume at [email protected] with the subject line: "Client Service Support Associate"

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Email your resume to [email protected] with the subject line: "Client Service Support Associate"
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Internally Built SystemCMS
    • HubspotCMS
    • WixCMS
    • HubSpotCRM
    • Internally Built SystemCRM
    • HubSpotEmail

Location

551 Madison Avenue , New York, NY 10022

An Insider's view of Imagineer Technology Group

What does your typical day look like?

A typical day includes discovery calls with prospective clients where I begin forming relationships & understanding their needs. I’ll perform software demos, pinpointing how our tools enhance marketing & investor relations at asset management firms. As a bonus, I collaborate with our CEO, strategizing on various approaches to business development.

Matt

Sales Development Representative

How does the company support your career growth?

Imagineer is very open and willing to provide the tools and opportunities to grow in areas that interest you. Beyond the professional development budget each person is allocated yearly, I have been able to immerse myself in the HR side of things at our company to improve processes and launch initiatives that benefit the global team.

Heather

Client Services Associate

What are Imagineer Technology Group Perks + Benefits

Culture
Volunteer in local community
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
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Email your resume to [email protected] with the subject line: "Client Service Support Associate"
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