Client Solutions Analyst

| Greater NYC Area

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We're a data-first marketing platform startup, and we approach our work seriously; we tackle problems in a scrappy and disruptive fashion, yet we build for scale to support our clients at big data volume.

We are the first and only enterprise customer data platform with a fully-integrated marketing cloud. Moving beyond the limitations of both categories, Simon’s platform empowers businesses to use enterprise-scale big data and machine learning to power customer communications in any channel. Simon’s unique approach allows brands to develop incredible personalization capabilities without needing to build and maintain massive bespoke data infrastructure.

Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that champions these core values, we would love to hear from you.

The Role

The Client Solutions Analyst (CSA) is the foundation of Simon Data’s Client Solutions Team, providing deep and responsive technical and client service to facilitate utilization of the Simon Data Platform. CSAs are responsible for a portfolio of accounts in partnership with dedicated Client Solutions Managers (CSM), providing the first line of responsive support that clients can rely on for their day-to-day needs. CSAs are encouraged to develop and maintain a deep understanding of their clients’ data and marketing workflows, enabling them to support clients in building useful audiences and datasets to power dynamic and targeted customer experiences.

The CSA role is also an apprenticeship-style gateway to more advanced roles across the broader Simon Data organization. By giving our CSAs deep exposure to client data models, technology architecture, marketing workflows, and platform use cases our CSAs are well-positioned to grow into more senior roles within the Client Solutions Team (e.g. Strategic Advisory, Commercial Management, Solutions Architecture, etc.), as well as laterally into other functions across Simon (e.g. Product, Sales, Business Operations, etc.) as their careers advance.

CSAs are responsible for driving account renewals and client satisfaction by facilitating the utilization of Simon Data’s platform by client end-users. CSAs accomplish this by providing outstanding support to our customers, acting as the day-to-day point of contact for a fixed portfolio of accounts, responding to technical and strategic customer inquiries, troubleshooting issues clients may raise with our platform or processes, and acting as an advocate for client end-users. CSAs are encouraged to partner closely with their dedicated Client Solutions Managers to ensure that clients are consistently using the platform to achieve their strategic and marketing objectives.

This role is ideal for you if you are someone who is analytically-minded and interested in learning tech and digital marketing from the ground up, can communicate clearly, and are passionate about forming and growing relationships. You have a strong desire to learn what it takes to build an enterprise SaaS business.

What You’ll Do

  • Interface directly with clients in Slack, email, and other relevant communication channels as the day-to-day end-user point of contact
  • Participate in bi-weekly client sprint meetings via videoconference
  • Troubleshoot end-user technical issues
  • Triage tactical client service requests and raise to CSMs or the Engineering Team where appropriate
  • Write SQL queries to bring data sets into the platform and generate complex ad-hoc reports for clients
  • Support clients in segment creation, including reasoning about segment logic vis-a-vis segment use cases
  • Support clients in deploying rich personalizations via Simon’s native templating language
  • Support clients in maintaining good platform hygiene (naming conventions, foldering, data set organization)
  • Actively tackle problems by identifying bugs, user experience issues and missing or outdated documentation
  • Train end-users in the features and functionality of the platform
  • Develop platform utilization and return on investment analyses to support renewal conversations
  • Support the creation of client-facing documentation and user guides
  • Be a key player in coordinating efforts with client partners

Qualifications

  • 0-2 years of professional experience
  • Bachelor's degree
  • Deep analytical skill set
  • Proficiency working with data in SQL
  • Excellent verbal and written communication skills
  • High emotional intelligence
  • Strong business aptitude
  • Interest in digital marketing and technology
  • Desire to cultivate deep client relationships
  • Strong individual organizational skills
  • Ability to thrive in an unstructured and fast-paced environment
  • Programming language experience a plus
  • Thoughtful, curious and a problem solver
  • Personable, collaborative, and a sense of humor

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases

Location

Simon Data is located in a great area. Conveniently located by the subway and plenty of bars and restaurants nearby.

An Insider's view of Simon Data

What’s the vibe like in the office?

It’s an exciting time to be at Simon - we’re expanding rapidly and there’s a lot of opportunity for personal growth. I love that everyone here, from junior folks to the executive team, is super hands-on. We work hard and we’re scrappy, but we know how to have fun - my favorite Simon tradition is going to karaoke during our quarterly offsites.

Ambre

Senior Business Development Representative

How do you collaborate with other teams in the company?

Collaboration with other teams is fundamental to my role at Simon. I work closely with our engineering and product team to build and maintain our product per my clients needs. This close collaboration across the organization has provided an excellent learning experience and continues to be one of the most rewarding aspects of my time at Simon.

Prashanth

Customer Success Manager

How does the company support your career growth?

I’ve loved the experience of joining together with my peers to address an exciting opportunity through cross-organizational projects. Personally, it’s provided me the opportunity to better understand the role and responsibilities of different teams and expand my skillset.

Muthu

Account Executive

What makes someone successful on your team?

On the engineering team, and at Simon in general, we really value individuals speaking up about what they think is best for our product and our company. Regardless of management or team structure, the best ideas at Simon come from people at every level contributing to our overall success.

Jessica

Data Engineer

What are Simon Data Perks + Benefits

Simon Data Benefits Overview

Awesome coworkers. Great healthcare benefits. Unlimited and untracked PTO. Offer bonus/incentive programs. Referral bonuses. Flexible work environment. Dog friendly office. Formal career development training and job advancement programs. Also, beer on tap? Cheers to that!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
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