Client Success Coordinator
Yext is the leading Digital Knowledge Management (DKM) platform. Yext's mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales.
The rapidly growing Enterprise Division is a cross functional team of Sales, Account Management and Business Development professionals responsible for growing Yext’s revenues. With a focus on Fortune 50-500 brands across the United States and global chain businesses internationally, we work with brands across Automotive, Financial Services, Healthcare, Insurance, Retail and more.
Yext is looking for Client Success Coordinator to support our Client Services Team to grow and optimize relationships with our Fortune 500 clients. You will be responsible for the tactical volume within the Client Services team allowing the Enterprise Client Services team to streamline our process and exceed our client’s expectations. This position provides exposure to and training in strategic and consultative Client Services at its highest level.
The role of Client Success Coordinator at Yext is to provide a level of support for the Client Services Team that allows them to be more strategic with our clients, whilst giving the Account Coordinator the opportunity to take the first step on the Client Services career path. A tactical role with immediate and heavy impact on the revenue organization.
Responsibilities
- Contract Generation Order form creation
- Operational and technical service ticket management
- Compile quarterly business review data
- Customer credentials
- Compile RFP data
Minimum Requirements
- Bachelor's degree. In lieu of degree, relevant skills or equivalent experience
- The ability to listen to client and team needs and find solutions
- Ability to communicate technical concepts to technical and non-technical audiences
- Great project management and time management skills
- Experience in building and growing relationships Solid verbal, written and presentation skills
- Experience executing high quality results in fast paced environments
- Extremely detail oriented
- Proficient in Excel and PowerPoint
Preferred Requirements
- Proficient in Salesforce
About
Yext has been named a Best Place to Work by Fortune and Great Place to Work® as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, Tyson's Corner, San Francisco, Shanghai, and Tokyo. Learn more about the Yext team and culture on the muse, our website, and our blog.
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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